Photographer claims American Airlines lost her $13,000 worth of gear

Jun 21, 2018

Dunja Djudjic

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

Photographer claims American Airlines lost her $13,000 worth of gear

Jun 21, 2018

Dunja Djudjic

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

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Award-winning photographer Michelle Frankfurter recently went through quite a nightmare. She says that American Airlines lost her gear after making her check in her bag. Her cameras, lenses and other equipment that was in the bag had the value of $13,000 and she says it took her years to buy it. But once the plane landed and she went to claim her baggage: the bag with the equipment just wasn’t there.

Frankfurter turned to social media and described her experience in a Facebook post and a series of Tweets. She and a Red Cross producer were coming back from a shoot for the American Red Cross on 13 June. Their connecting flight from Phoenix to Reagan National Airport was canceled and American Airlines booked them onto another flight to Chicago O’Hare and from O’Hare to DCA. The photographer explains that both she and the producer had their gear in the carry-on luggage while flying from Tucson to O’Hare. However, at O’Hare, the attendant at the gate reportedly asked them to check in their bags because the overhead bins were full.

https://twitter.com/MFrankfurter/status/1009121406502817792

When asked to check in her bag, Frankfurter protested and explained that she had her gear in the bag. After some arguing, she handed over the bag and the attendant allegedly swore that it would be on the jet bridge when landed. However, this never happened, Frankfurter writes. After this, she says she has been “dropped into a matrix nightmare of AA 800 numbers, call centers, and various agents enlisted in the search.” And to make things worse, the photographer explains that American Airlines lost the producer’s bag, too.

In a series of tweets, Frankfurter explains that she doesn’t work for a company, but for herself, so no one is going to hand her new equipment. One of Twitter users suggested that next time she brings enough spare lithium batteries in her luggage. This would be a fire risk for her to check it, so the airline wouldn’t make her do it. Still, this won’t bring her back the $13K worth of gear she has lost. As PetaPixel reports, Frankfurter does insure hear gear, but the insurance had lapsed do no loss was covered for her.

[via PetaPixel; lead image credits: Mailo86/Wikimedia Commons]

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Dunja Djudjic

Dunja Djudjic

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

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6 responses to “Photographer claims American Airlines lost her $13,000 worth of gear”

  1. Jack Kennard Avatar
    Jack Kennard

    So what is American Airlines’s responsibilities? They did take position and I’m sure Michelle told them what was in the bag?

  2. Adrian J Nyaoi Avatar
    Adrian J Nyaoi

    Never us an over size and over weight bag as your carry on. You will get stoped at the gate

  3. Robert Williams Avatar
    Robert Williams

    I recently picked up a couple sets of little bluetooth trackers that I stick inside all of my bags while traveling.
    Obviously, with bluetooth, you’re only going to find them when they’re 30 feet away or so. But, supposedly, anyone else that has the app running on their phone will update the company servers when they stumble across anyone else’s tags. So, hopefully, at an airport baggage claim, somebody is running that app, and you can find it.
    I don’t hold out much hope that it would definitely work; but, it helps tip the scales in your favor.

  4. John Andrew Avatar
    John Andrew

    Always good to have current insurance.

  5. Scott Wallace Avatar
    Scott Wallace

    Priority boarding would solve this problem. Best $15 you can spend.

    My THINK TANK PHOTO Airport International V2.0 fits under most narrow body seats. It may not be comfortable, but it beats checking gear. Which I refuse to do.

  6. North Polar Avatar
    North Polar

    Well, it’s illegal to put Li-on batteries in the cargo hold and all. So if they blew up in flight she’d have been to blame anyhow.

    Personally, either I’d pay someone else to check their bag or get a different flight citing legal requirements for items to travel. If they ask what my other bag is, that’s medical equipment that cannot be checked either. Again, federal law.

    But not having insurance on your gear is insane as well. State Farm does it for around $1 per $1k of coverage per month.