Sigma issues product advisory for its 70-200mm f/2.8 Sports and 60-600mm f/4.5-6.3 lenses

Jun 11, 2019 by John Aldred Add Comment

Sigma has announced a product advisory for their Sigma 70-200mm f/2.8 DG OS HSM Sports and Sigma 60-600mm f/4.5-6.3 DG OS HSM Sports lenses. Sigma states that they “have found a phenomenon whereby when pressing the shutter button on the camera body, it may occasionally stop operating and not respond to the reoperation.”

A new firmware update is being offered free of charge, for those with affected lenses, however, it’s not one that you can update yourself. Normally, you’re able to upload new firmware through the dock, but this time you have to send it back to Sigma.

With the SIGMA 60-600mm F4.5-6.3 DG OS HSM | Sports and the SIGMA 70-200mm F2.8 DG OS HSM | Sports, we have found a phenomenon whereby when pressing the shutter button on the camera body, it may occasionally stop operating and not respond to the reoperation.
In this circumstance, we would like to provide a lens firmware update free of charge to the customers using the applicable products with the serial numbers mentioned below.

We apologize for the inconvenience this may cause.

Phenomenon

When pressing the shutter button on the camera body, it may occasionally stop operating and not respond to the reoperation.

Applicable products and Serial No.

SIGMA 60-600mm F4.5-6.3 DG OS HSM | Sports for SIGMA, CANON EF, NIKON F mount
Serial No.53824160 or earlier

SIGMA 70-200mm F2.8 DG OS HSM | Sports for SIGMA, CANON EF, NIKON F mount
Serial No.53846990 or earlier

Corresponding method

For customers using the applicable products with the mentioned serial numbers, we are going to provide a lens firmware update free of charge.

※The SIGMA USB DOCK cannot be used for this firmware update as it requires an adjustment to optimize each lens individually.

How to identify already supported products

Among the applicable products with the mentioned serial numbers, those that had their firmware updated have a black sticker on the lower right corner of the product gift box, as shown in the image below.

For further information, please contact your nearest authorized SIGMA subsidiary / distributor.

https://www.sigma-global.com/en/about/world-network/

We appreciate your continued support for our company and products.

When I took the 70-200mm f/2.8 Sports for a spin in April, I had zero issues with it, but if you’ve got a 70-200mm f/2.8 Sports or 60-600mm f/4.5-6.3 lens that falls within the serial number range and doesn’t have a black dot on the box, then get in touch with Sigma.

About John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter - and occasional beta tester - of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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Dave Williams is an accomplished travel photographer, writer, and best-selling author from the UK. He is also a photography educator and published Aurora expert. Dave has traveled extensively in recent years, capturing stunning images from around the world in a modified van. His work has been featured in various publications and he has worked with notable brands such as Skoda, EE, Boeing, Huawei, Microsoft, BMW, Conde Nast, Electronic Arts, Discovery, BBC, The Guardian, ESPN, NBC, and many others.