Nikon recalls (again) the Z8 because strap lugs are falling out

Aug 7, 2023

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

Nikon recalls (again) the Z8 because strap lugs are falling out

Aug 7, 2023

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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A couple of weeks ago, it was reported that a handful of users had experienced the strap lugs falling out of their shiny new Z8 cameras. Now, it appears that the issue is not only a little more of a problem than we thought, but it may be worldwide.

Nikon has now added the strap lugs to its Z8 advisory, offering free repairs, including the cost of shipping. And this offer will continue even when your warranty runs out.

The updated notification from Nikon begins:

August 7, 2023

Thank you for choosing Nikon for your photographic needs.

Users of Z 8 cameras have informed us that the metal camera strap eyelets in the camera may become loose or separate from the camera body. Based on our investigation into the matter, it has become clear that this issue may occur if a Z 8 camera strap eyelet is subjected to conditions such as a strong impact or continuous heavy stress. We have identified a range of Z 8 camera serial numbers with which the issue may occur and will address the issue as follows below in the “Identifying Affected Products and Requesting Service” section of this Technical Service Advisory.

Nikon will repair affected Z 8 cameras at no cost to the customer, including the cost of shipping affected Z 8 cameras to Nikon, as well as their return to customers, even if the warranty has expired.

This strap eyelet service is available to those users who have had their Z 8 cameras serviced under the TSA announced in June 2023, with which a lens could not be mounted on the Z 8 camera because it could not be rotated to the locked position.

Affected parts of the Z 8 Camera for the Eyelet Issue

Nikon will service both of the left and right camera strap eyelets indicated in the images directly below.

We sincerely apologize for any inconvenience this issue may cause you.

So, it’s not just that one or two people were a little rough with their camera. It’s a Nikon-acknowledged problem. This adds to the Nikon Z8 woes. After the original Nikon Z8 recall over lens mount issues, and now this, the camera hasn’t gotten off to the smoothest start. Nikon is stepping up to the plate to resolve the problems, though.

Nikon says they have identified a range of serial numbers affected by the strap lugs issue. They’ve also set up a web page where you can enter your Nikon Z8 serial number to see if you’re affected by either of the two issues covered in this advisory.

You can read the complete advisory here, which details both issues.

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John Aldred

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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3 responses to “Nikon recalls (again) the Z8 because strap lugs are falling out”

  1. Bart Ros Fotografie - Fotograaf Deventer & Overijssel Avatar
    Bart Ros Fotografie – Fotograaf Deventer & Overijssel

    Ow boy. And my distributor was angry I talked to Nikon Rumors and Peta Pixel about it. I love Nikon. But this is a huge issue.

  2. D300 Shooter Avatar
    D300 Shooter

    Having seen the images in the original DYP article it seems that those strap lugs (or eyelets) and the respective areas in the camera body do not break or show some other signs of fatique.

    It just seems that they become loose, some threads undoing, lock nut loosening or counterbolt falling off. Unfortunately, https://www.diyphotography.net/wp-content/uploads/2023/07/nikon-z8-strap-lugs-499×1080.jpg neither shows the exact culprit (the eyelet is too small so it’s hard to assess whether it has suffered structural damage) nor do we know how Nikon “fixes” the issue. And be sure it never happens again or what people need to watch out for as an indication of a failure that is waiting to happen.

    That said: My D300 and D70 are still doing fine. So it can be done. Nikon just forgot how.

  3. D300 Shooter Avatar
    D300 Shooter

    Having seen the images in the original DYP article it seems that those strap lugs (or eyelets) and the respective areas in the camera body do not break or show some other signs of fatique.

    It just seems that they become loose, some threads undoing, lock nut loosening or counterbolt falling off. Unfortunately, https://www.diyphotography.net/wp-content/uploads/2023/07/nikon-z8-strap-lugs-499×1080.jpg neither shows the exact culprit (the eyelet is too small so it’s hard to assess whether it has suffered structural damage) nor do we know how Nikon “fixes” the issue. And be sure it never happens again or what people need to watch out for as an indication of a failure that is waiting to happen.

    That said: My D300 and D70 are still doing fine. So it can be done. Nikon just forgot how.