Nikon Z8 owners are reporting broken strap lugs and Nikon is aware

Jul 20, 2023

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

Nikon Z8 owners are reporting broken strap lugs and Nikon is aware

Jul 20, 2023

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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The last thing you want to happen when you’re wandering around with your camera strap on your shoulder is for your camera to go crashing to the ground. It seems, though, that might (but equally might not) be an issue if you shoot a Nikon Z8 (buy here).

Some users are reporting that their strap lugs have completely come out of their Nikon Z8 bodies. Fortunately, no cameras appear to have died yet as the result of a fall, but users say they’re not confident using them.

It appears there has been at least one report of this happening in China. Comments below this image suggest that it’s happened before and becoming a known issue.

The text immediately below the image – the section in white – reads:

After repairing the adapter ring, the Z8 was left untouched in the equipment box. Today, I went on a business trip to shoot, and when I opened the box, I looked confused. What is this and why did it fall off?

The response in the black section, which includes the original post as a screenshot, reads:

I have a Nikon Z8 in my hand Let me remind everyone that there have been several cases where the shoulder strap screws have fallen off.

This is not an isolated case. Be careful when using it. Accidentally, the shoulder strap falls off and the camera falls.

I don’t know if it will be recalled this time.

Not just happening in China

Another Nikon Z8 shooter, Bart Ros, based in the Netherlands also went through a similar experience. He posted an image of his camera to the Nikon Z8 Facebook group, along with commentary on what happened. His camera is going to be replaced under warranty, although there’s been no reaction from Nikon themselves about any potential issues yet.

So today I was out shooting an event with my Z8. I use peak Design anchors and strap.

The anchor point on the camera broke. And the body fell. And it does not turn on anymore. Something audible is broken inside the body. But there is no external damage.

As my Z6ii is also still out for service I will most likely be unable to keep shooting the event. As its tomorrow and the entire weekend.

Any advice for me? I feel this should be a warrenty issue by Nikon. Its some horrible quality control.

Now, don’t go grabbing your pitchforks and heading towards your nearest Nikon building. There aren’t enough cases yet to suggest this is an issue that plagues the Nikon Z8 as a whole. It might be a problem that’s limited to a small batch or they may be just a handful of random isolated incidents.

The Nikon Z8 is not the only camera that’s seen these lugs falling off at some point. Most camera models have had it happen at least a couple of times over the years. And we’ve no real idea what sort of handling these cameras have seen since they were acquired.

It’s something to keep an eye out for, though, to see if the reports increase as the Nikon Z8 starts getting into the hands of more people. They only started shipping a couple of months ago, so they’re still only just getting out there.

But, it’s not time to start panicking just yet.

Update: Bart has received a response from Nikon, essentially stating that they are aware of the situation.

I wanted to give an update on this case. As you quoted my post on it on the Z8 group. My local Nikon distributor in the Netherlands has admitted Nikon is aware of this error and intended to check the recalled models on this.

The mention of the Nikon Z8 recall is interesting. That might just mean they’re using the recall bodies to look into the issue that’s just been reported. But it may also have been a known issue, and they’re using those bodies to see how widespread the problem might be.

Either way, it appears Nikon knows about it now. Personally, I still don’t think Z8 owners in general should get worried just yet.

Update 2: Bart has contacted DIYP to say that he received a new camera from the distributor in the Netherlands. He also says that his camera was not part of the recall. His contact at the dealership has told him that they are now expected to test the strap lugs of every camera before it ships out. He says he knows of at least ten other Z8 users to which this has happened.

[via Nikon Rumors]

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John Aldred

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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6 responses to “Nikon Z8 owners are reporting broken strap lugs and Nikon is aware”

  1. Amilcar de Oliveira Avatar
    Amilcar de Oliveira

    Way back in the seventies, this was discussed either in Modern Photography or Popular Photography magazines, I don’t remember which.
    These problems appear for the first year and half of camera production, so camera makers never freeze their models and fix issues as they are reported. It seems some things never change.
    Japan camera makers used to release new models in the domestic market a few months before worldwide launch in order to catch teething problems. Eventually manufacturing techniques developed enough that a worldwide simultaneous launch was practical, but it’s Impossible to intercept all problems.

    1. Bart Ros Avatar
      Bart Ros

      I can imagine Nikon wont talk about it. They had a rough few years plus COVID-19.

      They finally are ahead with a few spectacular cameras in the Z9 and Z8. So yeah.

      I do wish there was better quality control. It happened to me. And it was very stressful lol.

  2. The OCD Photographer Avatar
    The OCD Photographer

    OUCH! The shoulder strap hanger ripping out of the camera bode really is the LAST thing you want to happen. A friend almost lost his Canon 70-200 F/2.8 that way. Bayonet screws became loose in the camera body. From tight to gone in less than one day’s worth of a camera walk. We used Loctite when retightening the screws but he’ll probably never let a heavy lens dangle from the body without support ever again.

    1. Bart Ros Avatar
      Bart Ros

      I am one of the users they qouted here. I posted on it on de Z8 group on FB. Its really scary. My camera just slipped from my shoulder. On the floor. There was no visible damage but the Z8 had stopped working. The lens was still ok. The Lbracket took most of the force.

      I got a new unit yesterday. One also outside of the recall. And the distribution tells me they are instructed to check the units they send out. As does Nikon when units are recalled.

      For me, so far so good.

      But I wanted to warn other Nikon users.

      Its rough.

      Greetings

      Bart Ros
      http://www.bartros.nl

  3. Bart Ros Fotografie - Fotograaf Deventer & Overijssel Avatar
    Bart Ros Fotografie – Fotograaf Deventer & Overijssel

    Happened to me. But they replaced the whole unit

  4. Bart Ros Avatar
    Bart Ros

    I was one of the posters on that Z8 group.

    Nikon replaced my Z8 body. So kudos on Nikon and their distribution.

    They did tell me that its a known but rare issue. And they are instructing sellers, distributors to check the units. And also they check the ones coming back for the mount issue recall.

    Bart Ros
    http://www.bartros.nl