Nikon offers free repairs for Z8 already over lens issues

Jun 23, 2023

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

Nikon offers free repairs for Z8 already over lens issues

Jun 23, 2023

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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The Nikon Z8 (buy here) has only recently started shipping, and already Nikon is offering free repairs over a defect. In a statement issued on the Nikon website, the company says that the Z8 is having an issue where lenses cannot be locked into position on the mount. Nikon admits the circumstances in which it happens are rare, but it obviously does happen.

Nikon says they’ve investigated the cause and believe they’ve narrowed it down to a serial number range. For those affected, Nikon will not only repair the issue for free (even if you’re lazy and you do it after your warranty expires), but they’ll even cover the return shipping costs.

The notice from Nikon reads:

Thank you for your continued patronage of Nikon products.

Customers using the mirrorless camera “Z 8” have pointed out that in rare cases the lens cannot be attached because the lens cannot be rotated to the locked position.

As a result of investigation, it was found that this phenomenon may occur in “Z 8”. We have identified the product number range of the target “Z 8”, so we will inform you about the correspondence.

Regardless of the warranty period, we will repair the affected products free of charge. We will bear the return shipping fee. If you have any questions regarding this matter, please contact the service organization.

We sincerely apologize for the inconvenience caused to our customers.

The notice is on the main Nikon support website but with a Japanese service centre contact phone number. So, the issue might only be limited to a particular batch that remained in Japan. But it’s equally plausible that this may be a larger issue. Regardless, the Nikon website has a serial number checker. So, if you’ve got a Z8 and you want to see if it’s affected, head over to the Nikon website for information on identifying your serial number and how to follow things up.

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John Aldred

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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4 responses to “Nikon offers free repairs for Z8 already over lens issues”

  1. Bart Ros Fotografie - Fotograaf Deventer & Overijssel Avatar
    Bart Ros Fotografie – Fotograaf Deventer & Overijssel

    Thats sad. But shit happens. Nikon repairs are generally pretty good. Unlike some.

    Guido Van Damme unlike Fuji on which literally everything is broken but after repair its still broken and you still get to pay. After 2x I said goodbye to Fuji. The Z8 has no issues and an actual functional autofocus system.

  2. Kaytee Sol Avatar
    Kaytee Sol

    my camera bought from B&H in US was affected.

    1. David Avatar
      David

      Mine too. :(

  3. Hans J. Nielsen Avatar
    Hans J. Nielsen

    It is technically not a lens issue. It is a mount issue. It is the lens mount on the camera that has an issue.