The Nikon Z8 (buy here) has only recently started shipping, and already Nikon is offering free repairs over a defect. In a statement issued on the Nikon website, the company says that the Z8 is having an issue where lenses cannot be locked into position on the mount. Nikon admits the circumstances in which it happens are rare, but it obviously does happen.
Nikon says they’ve investigated the cause and believe they’ve narrowed it down to a serial number range. For those affected, Nikon will not only repair the issue for free (even if you’re lazy and you do it after your warranty expires), but they’ll even cover the return shipping costs.
The notice from Nikon reads:
Thank you for your continued patronage of Nikon products.
Customers using the mirrorless camera “Z 8” have pointed out that in rare cases the lens cannot be attached because the lens cannot be rotated to the locked position.
As a result of investigation, it was found that this phenomenon may occur in “Z 8”. We have identified the product number range of the target “Z 8”, so we will inform you about the correspondence.
Regardless of the warranty period, we will repair the affected products free of charge. We will bear the return shipping fee. If you have any questions regarding this matter, please contact the service organization.
We sincerely apologize for the inconvenience caused to our customers.
The notice is on the main Nikon support website but with a Japanese service centre contact phone number. So, the issue might only be limited to a particular batch that remained in Japan. But it’s equally plausible that this may be a larger issue. Regardless, the Nikon website has a serial number checker. So, if you’ve got a Z8 and you want to see if it’s affected, head over to the Nikon website for information on identifying your serial number and how to follow things up.