Sony is recalling some of its SD cards due to damaged and lost data
Jun 16, 2020
John Aldred
John Aldred is a photographer with over 25 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.
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Sony has announced that they’ve opened up a replacement programme for some of its SF-M series, SF-M TOUGH series and SF-G TOUGH series SD cards due to data on the card being damaged or missing when recording video on certain cameras. They’re offering a free replacement of the cards from now until March 31st, 2022.
Sony offers up some tips to help determine if you have one of the affected cards, along with instructions on how to return your cards, and what to do to them before you do so.
Regarding SD memory cards of SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly when shooting video on a camera* in video speed class mode.
* The camera compatible with video speed class V60/V90 etc. as recommended recording media.
We are offering free replacements for affected SD memory cards from June 11, 2020, through Mar. 31, 2022, subject to the limited warranty that accompanied the SD memory card. Please see below to determine if you have an affected SD memory card and call us at 239-768-7669 to arrange for your card replacement.
IMPORTANT PLEASE NOTE AND FOLLOW THESE INSTRUCTIONS:
- Back up the data that you may have on the affected SD memory card to another device and before you return the affected SD memory card to Sony;
- Delete and clear all SD memory card data before you return the affected SD memory card to Sony;
- You acknowledge and agree that Sony will not be responsible for any data remaining on the SD memory card returned to Sony;
- You acknowledge and agree that Sony cannot transfer data from your affected SD memory card to the replacement card.
We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.
As a result of the ongoing COVID-19 situation, some of our services may be impacted. We will try to minimize this, but delays may occur. We seek your kind understanding during this challenging period.
Sony says that the affected cards include the regular and TOUGH versions of the SF-M memory cards in 64GB, 128GB and 256GB capacities. The applicable SF-M cards can be identified by the presences of V60, R:2777MB/s, and W150MB/s on the front of the card. On the rear of the both the SF-M and SF-M TOUGH cards affected cards will lake a star mark at the bottom left.
When it comes to the SF-G TOUGH series cards, 32GB, 64GB and 128GB cards are affected, and can be identified on the back by their serial number or lack of star mark. If your card’s serial number begins with “TV” then you have an affected card that you need to return. If your serial number begins with “TR” or it has the star mark, then you’re good.
To return your card, you simply need to contact Sony and let them know that you have one and they will arrange for your replacement card.
Do you have a Sony SD card? Have you suffered from data loss or corrupted files with it?
You can find out more on the Sony website.
John Aldred
John Aldred is a photographer with over 25 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.
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3 responses to “Sony is recalling some of its SD cards due to damaged and lost data”
Hi John, Hapy to know the replacement policy of Sony SD card card! But I had an different issue when transfering photos from Sony SD card to my P. Next day I saw all photos corrupt and I not taking backup in anywhere else then I try a tool such as Stellar Repair for Photo which help to fix this issue. Thanks!
Unfortunately I bought two of these cards and have had every 8-10th shot corrupted or lost. I ignored it at first, thinking it was just an error on my software or something, plus the shots weren’t important.
Then it kept happening… took me months to work out it was the cards, not my new camera like I thought it was, going back and forward with that company…
SONY have been so absolutely useless and infuriating in their responses, they will not listen or understand I have a business to run, and so far have not given me any solution apart from “we’ll send you new ones – but you’ll have to send them back first, wait for us to verify them and we won’t give you anything to shoot on in the meantime”. Six emails, three phone calls later, I am now demanding a refund.
It’s been a week and I have seen no courier, new cards or a refund.
I get that you can’t just trust people, but they have all my information, my invoice, my home address, bank details! I would happily send them my passport, licence etc… unbelievable. Worst experience.
NEVER BUY SONY PRODUCTS. Big tech sucks.
Also, if you live in Australia and you’ve had any issues like I have had, causing undue wasted time and energy, simply report them to ACCC
https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue