This photographer bought one new Sony A7RIII camera but received two and he’s not the only one

Dec 8, 2017

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

This photographer bought one new Sony A7RIII camera but received two and he’s not the only one

Dec 8, 2017

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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Most of us who order online have had shipping disasters at some point. Either the product shows up with bits missing, or it doesn’t show up at all. But what if you ordered a $3,200 camera like the new Sony A7RIII, and instead of receiving one, you received two?

Well, that’s exactly what happened to Louis Ferreira from SonyAddict, as well as aerial photographer Alex Workman, and probably others, too. Louis claims he knows of at least 20 others who’ve received an extra camera. They each ordered and paid for one camera body, but they each received two. An expensive make for a camera retailer to make.

It seems that everybody who received the extra camera in their box ordered from B&H Photo. And with at least 20 people having been beneficiaries of this mistake, that’s a retail loss of at least $64,000. Certainly not an inconsequential amount.

Legally, those who received an extra camera may not be required to return it, or even have to inform B&H of the mistake. But at least Louis and Alex ultimately returned theirs, after wrestling with their conscience for a little while first.

According to Alex, the person he spoke to at B&H didn’t seem that troubled by the $3,200 mistake. That they could “probably” send out a return shipping label. And even though he didn’t want to, he sent that second body back to B&H voluntarily.

You can read more of Louis’ account on Sony Addict, and Alex’s on Facebook.

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John Aldred

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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52 responses to “This photographer bought one new Sony A7RIII camera but received two and he’s not the only one”

  1. Karen Padilla Avatar
    Karen Padilla

    Hmmm, I’d keep it but I’d rather have a free lens.

  2. Raphael Web Avatar
    Raphael Web

    Sell it and get a nice lens for the camera I already own.

    1. Sergi Yavorski Avatar
      Sergi Yavorski

      Now we know you have no integrity and honor.

  3. Lorenzo Morgoni Avatar
    Lorenzo Morgoni

    No doubt, I’d return it (… but I’d expect that the seller paid me back the shipping cost! ?)

  4. Matthew Nehrling Avatar
    Matthew Nehrling

    @bhphoto has always treated me well so I would return the favor, inform them, and return it. It is funny though, I was a fraction of a second away from ordering one too and decided to wait until after the first of the year.

  5. Robin van den Bee Avatar
    Robin van den Bee

    Return it. It’s not mine

  6. Duncan Dimanche Avatar
    Duncan Dimanche

    B&h are amazing so I would return it with a sorrow heart though…

  7. Carl Greer Avatar
    Carl Greer

    Return it, not good to keep something that does not belong to me. B&H is an awesome company and should be treated like I want to be treated….

  8. Michel Drost Avatar
    Michel Drost

    If it was a sony i would keep it for spareparts???

    1. M Rick Richards Avatar
      M Rick Richards

      You’re gonna need those spares since it is a Sony…

  9. Tj Ó Seamállaigh Avatar
    Tj Ó Seamállaigh

    I’d send it back if not for carrying on with the sending fees.

  10. Harold Rail Avatar
    Harold Rail

    return it – there still is ethical behavior

  11. D Scott Clark Avatar
    D Scott Clark

    Man, I ordered mine from Adorama… Apparently a mistake

    1. Jørgen Freim Avatar
      Jørgen Freim

      Come to think of it. – This could very well be a guerilla marketing stunt.

  12. Chris Hutcheson Avatar
    Chris Hutcheson

    Not sure why any “wrestling” was required. It should go back.

  13. Hugh Mobley Avatar
    Hugh Mobley

    not returning it would definitely bite your butt sometime if not now in the future!

  14. Enne See Avatar
    Enne See

    Definitely return it. We are human beings with an ethical code written in us after all.

  15. JC Gonzalez Avatar
    JC Gonzalez

    Return it. I don’t want that bad karma.

  16. Ray Foster Avatar
    Ray Foster

    I once received 2 entire stereo systems. The supplier was shocked and very grateful that I called them about it as they never would have figured it out. Just trying to do the right thing!

  17. Glen Wilkerson Avatar
    Glen Wilkerson

    Happened to me from Calumet. After a workshop through them I ordered studio equipment. I received my order, but a week later I received a duplicate order. I called my rep, Rick and informed him. He asked if my CC had been charged for the duplicate? I said no. He said Merry Christmas. ?

    1. Jia Chen Lu Avatar
      Jia Chen Lu

      Congratulations

    2. Вергунов Сергей Avatar
      Вергунов Сергей

      Right. Well done.

  18. Rich Morgan Avatar
    Rich Morgan

    If someone accidentally picked up your camera bag, should they return it or keep it? Basic morality. Give it back.

    1. Danilo Rocha Avatar
      Danilo Rocha

      Here’s the thing: “Basic morality” isn’t that “basic” as many people don’t have such sense of it

    2. Sergi Yavorski Avatar
      Sergi Yavorski

      Danilo Rocha too bad for those people

    3. Jason H. West Avatar
      Jason H. West

      When it comes to billion dollar companies… fuck them. From there if it were another person’s.. I’d drive 500 miles to give it back to them.

    4. Rick Avatar
      Rick

      If they decide to keep something they took even by accident, that’s theft. Receiving something in the mail that you didn’t order is an entirely different issue. Legally you can keep it, morally not so much especially if you realize there was an error and it is something of value.

  19. Jia Chen Lu Avatar
    Jia Chen Lu

    Return it. Instagram.com/LuJiaChenPhotography

  20. Randy Kasal Avatar
    Randy Kasal

    Keeping would be theft.

    1. Randy Kasal Avatar
      Randy Kasal

      Felony theft at that price.

    2. Nathan Chaney Avatar
      Nathan Chaney

      It’s not theft. You clearly don’t understand the law. See above FTC regs.

    3. Nathan Chaney Avatar
      Nathan Chaney

      Nope. You clearly don’t understand the law. Read the FTC regs posted by another user about duplicate or unordered items being gifts.

  21. Christopher R Field Avatar
    Christopher R Field

    Usually the comments section is the best place to lose faith in humanity.
    This is one of those rare instances that helps restore that faith.
    (Y)

    1. Sergi Yavorski Avatar
      Sergi Yavorski

      Look up the thread.

  22. Sergi Yavorski Avatar
    Sergi Yavorski

    If one has no integrity and honor, one would of course keep it.

  23. Kevin Arellano Avatar
    Kevin Arellano

    Send it back, you don’t need it. Think about another person’s dream or a career you are helping, then you can give yourself a pat in the back for doing so. I can’t afford that much, but if I ever find one, I’d give it back. I can’t be the only one who loves photography and it’d be nice to meet someone just by that deed.

  24. Rick Avatar
    Rick

    Per: https://www.consumer.ftc.gov/articles/0181-unordered-merchandise

    “What do you do when you receive merchandise that you didn’t order? According to the Federal Trade Commission, you don’t have to pay for it. Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment.

    Here are some questions and answers about dealing with unordered merchandise.

    Q. Am I obligated to return or pay for merchandise I never ordered?
    A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.

    Q. Must I notify the seller if I keep unordered merchandise without paying for it?
    A. Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchadise, provided the seller pays for shipping and handling.”

    That being said, there are no FTC regulations regarding Karma can do when it catches up with you.

  25. Jason H. West Avatar
    Jason H. West

    I wouldn’t keep it.. I’d sell it. ??

  26. Fokke Hassel Avatar
    Fokke Hassel

    Amazon? Keep it and sell it. Exploit the shit out of big traders.

    Local dealer? Give it back.

  27. jagigen Avatar
    jagigen

    15 years ago HP used to ship their larger high performance A3 printer 2 pcs side by side on the pallets. And the larger nation wide distributors did ship out one pallet per ordered printed.
    Same with some larger monitors.

  28. David Jeu Avatar
    David Jeu

    That is a no brainer. Of course you keep it !

  29. Richie Vela Avatar
    Richie Vela

    Keep it

  30. C.j. Burk Avatar
    C.j. Burk

    I always look at this type of thing as a test. Other people may not be watching but my God is and if it’s as small as a missed box of bandaids at checkout or a $3200 camera do the right thing.

  31. Erwin van Damme Avatar
    Erwin van Damme

    Give it to some really talented kid artist who can really make a difference with it. ?

  32. Rafael A. P. Maduro Avatar
    Rafael A. P. Maduro

    Send it back at their cost and they also have to pay me for the import taxes I had to pay when it arrived, I have no problem what so ever since it will come out of a humble worker salary for sure, is the same when a teller on a bank gives you a little extra cash, they are the ones in problem that have to put the money back, it happened a few times and I give the money back since karma is just around the corner and I don’t want that thing biting me anytime soon.

  33. Loy Gross Avatar
    Loy Gross

    Split the difference – donate it to a local youth camera club, school photography teacher, or similar group where you know it will be cherished. Send B&H a receipt so they can write it off.

  34. Joe Olympus Avatar
    Joe Olympus

    A company like Sony F them.

  35. Somerandomblokeontheinternet Avatar
    Somerandomblokeontheinternet

    Jesus, this guy made a huge and exaggerated drama over his “moral dilemma” in order to get his name published. This kind of stuff happens all the time and anyone with morals would just have sent it back and that would have been the end of it. What an attention whore.

  36. Nadine Spires Avatar
    Nadine Spires

    Return. Besides not needing it I would be taking revenue away from a business I’m supposed to be supporting. And…I feel quilty way to easily.

  37. Alix Piorun Avatar
    Alix Piorun

    Should’ve sold it and donated the money to charity. B&h doesnt need their $ back esp when they don’t seem to care much about the error in the first place.

  38. Dennis Warne Avatar
    Dennis Warne

    There are a lot of people posting that they don’t care if it is a big company that is the loser. You need to remember that real people work for that company. If a mistake is discovered, one person may lose his or her job. You should try to protect that person

  39. Timothyf7 Avatar
    Timothyf7

    What is really disturbing, is that 43% of the voters are basically dishonest. Very Sad indeed!