This photographer received a 30-page feedback from his client

Jan 11, 2018

Dunja Djudjic

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

This photographer received a 30-page feedback from his client

Jan 11, 2018

Dunja Djudjic

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

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Most of us like receiving feedback from our clients, fellow photographers, and followers. But have you ever imagined receiving a feedback report spreading across thirty pages? A photographer from Hong Kong got such critique from his newlywed clients, and it’s basically thirty pages of elaborating how bad the photos were.

30-Page Feedback

A newlywed couple in Hong Kong sent their wedding photographer 30-page feedback.

Posted by DigitalRev on Friday, January 5, 2018

Reportedly, after receiving the photos, the newlyweds sent a “lab-report-like feedback” to the photographer. They analyzed every image, writing what it’s missing. They drew the Rule of Thirds grid and explained that the rule should be followed. The couple also complained about framing the subjects, since some of them had their heads cropped off in the photos of candid moments. It seems that the clients were also dissatisfied with the backdrop, claiming it was over-exposed.

As you can imagine, this document has sparked some discussions. Some people believe the feedback like this is okay if the clients had paid for the photos, but the photographer didn’t meet the expectations. The others claim it’s unfair to criticize the photographer’s work this way, because “it was apparent that the photos were yet to be retouched.”

Unfortunately, there isn’t more information about this case, so I don’t know the reasoning behind this elaborate criticism. I also don’t know if these were indeed RAW files or the couple commented on the already edited photos. Some people on Facebook argue that he shouldn’t have sent the RAW files in the first place. The others indicate that the photographer might have sent the unedited photos so the couple can choose which ones to include in the album.

Since there’s not much information, I tried putting myself in the position of both sides. Let’s say I was the photographer. I sent the unedited files so the couple can choose the photos for the album. In this case, I believe I’d be rather annoyed by their criticism. If the client knows the files are yet to be culled and edited, I believe the feedback like this is inappropriate. Even if these were the final photos, I wouldn’t like to be criticized by someone who believes that the Rule of Thirds should be followed at all times.

On the other hand, if I were the client who paid for the photos and got something way below expectations, I’d be furious. Still, even though I’m into photography myself, I wouldn’t write a report on each and every image, analyzing it in depth. I would deal with it in a different way.

What do you think is the case here? Is it fair criticism, or a troublesome client? What would you do?

[via SLR Lounge, DigitalRev]

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Dunja Djudjic

Dunja Djudjic

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

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5 responses to “This photographer received a 30-page feedback from his client”

  1. byazrov.com Avatar
    byazrov.com

    Once a client requested a free re-shoot, after which she used photos from both projects yet paying only for one. Bitch said that after all she liked them both. I can’t deal with stress of arguing, so I just gave her all she wanted.

  2. Mario Dennis Avatar
    Mario Dennis

    I’ll bet they’re a fun couple.

  3. Huge Dom Avatar
    Huge Dom

    Would be interested to see the quality of photo from the couple themselves… They must be modern photography masters…

  4. Micke Holmgren Avatar
    Micke Holmgren

    I once edited a group photo of a board, the board had been impossible to shoot as a group so i had to add people and remove people in the image. the customer had the image printed in a large format and went at it with magnifying glass to find errors… too much glare in a chromed chair, straiten a sock, crease out wrinkles i a jacket and so on… took me a few weeks in total with maybe five or six turns in the process… THEN ! i saw the end result – a black and white photo copier quality print in a corporate presentation…. the image went from A2 size to 8 by 5 cm….

  5. Tim Musial Avatar
    Tim Musial

    It’s a white backdrop, bad choice by them. They should have seen what the photographer could do before they hired her/him. How much did they work with the photographer during the event? Did they provide examples of the types of shots and desired look prior to the event so the photographer knew what/how to shoot it? Were they just trying to get out of paying the fee? Who knows …