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Canon says a firmware is on the way to fix 1DX Mark III lock-up issues – offers temporary workaround

Mar 26, 2020 by John Aldred Leave a Comment

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Recently, a number of users have reported that the Canon 1DX Mark III will lock up under certain (often mystifying) conditions. Canon seems to have at least figured out what’s causing the issue now, though, even if they haven’t managed to resolve it yet.

From Canon’s description of the problem, it all boils down to the electronic level indicator. For now, the recommended advice is simply to disable it, although Canon has said that a new firmware update is on the way, planned for release in early April, to resolve the issue completely.

We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website.

We would like to offer our sincere apologies to users of these products who may have been inconvenienced by this issue

Phenomenon

When the camera is used with the electronic level set to “Show” in the viewfinder display, in rare cases, the camera may not perform normally when operating the AF-ON button or shutter button.

Affected Product

EOS-1D X Mark III (Firmware version 1.0.0)

Workaround

Use the “Hide” setting for the “Electronic level” in the “Viewfinder display”.

Setting procedure:
Menu / Set-up 2 tab / Viewfinder display / Electronic level* [Hide]
*Default setting: [Hide]

Canon says that they plan to release a new firmware update to address this issue in early April, but for now they suggest using the workaround noted above – to simply disable the electronic level.

This would ordinarily be a hindrance to many photographers, but right now, there aren’t many people out shooting anyway, so I think most of us will be able to wait just fine.

Canon also says that if you own a 1DX Mark III and haven’t done so yet, to go and register it, and they’ll email you a notification as soon as the firmware is available and ready to download.

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Canon EOS R6 and 1DX Mark III get C-Log 3 and dual-card recording in new firmware Testing the ISO of Canon EOS R5 and R6 vs 1DX Mark III and 5D Mark IV The things that Canon told and didn’t tell us about the Canon 1Dx Mark III at Photo Plus 2019 Canon EOS 1DX Mark III added to Canon’s latest product list

Filed Under: news Tagged With: Camera, Canon, firmware

John Aldred: from diyphotography.net

About John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter - and occasional beta tester - of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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