Users of Adobe Premiere Pro 2017.1 report their media files are completely disappearing

May 12, 2017

Dunja Djudjic

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

Users of Adobe Premiere Pro 2017.1 report their media files are completely disappearing

May 12, 2017

Dunja Djudjic

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

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Have you updated to version 2017.1 of Adobe Premiere Pro? According to some users on the Adobe forum, their files are disappearing, and in some cases, they even get completely deleted. One of the users reports that after clicking on the “clean unused” Media Cache Database, the files from one of the previous projects were completely missing when he tried to reopen the project. Can this be an accident and an isolated case, or is it the global problem?

The user who posted about the issue on the forum took a couple of hours to get the files from the backup (fortunately, there was a backup). And soon after, there were some more users complaining about the same problem. All of them lost more or less of their work, which is frustrating even if you have the backup files. Here is the answer from Adobe staff and the suggestion for a temporary solution:

We’re scrambling to fix this. In the meantime, do one of the following: 1 > Set you cache file location back to the default location. You can do this quickly by trashing your user preferences (hold down Alt (on Win) or Option (on Mac)) and then launch Premiere Pro. Or… 2 > Create a custom folder on whichever drive you want to use and direct your cache files to this location. Keep all files other than the Media Cache file out of this location.

Hopefully, Adobe will act fast and fix the issue soon. In the meantime, follow the instruction above, and remember to backup your files. Have you experienced this problem, too?

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Dunja Djudjic

Dunja Djudjic

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

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7 responses to “Users of Adobe Premiere Pro 2017.1 report their media files are completely disappearing”

  1. Krzysztof Cabak Avatar
    Krzysztof Cabak

    Adobe Creative Cretinism

  2. Daniel Scott Avatar
    Daniel Scott

    Jfc, how does someone fuck up so badly?

    1. John G Schickler Avatar
      John G Schickler

      When they get so big, they don’t care.

    2. Chris Avatar
      Chris

      budget cuts in the software testing department

  3. Michal Král Avatar
    Michal Král

    I dont want to update to new versions anymore… with every update is worse and worse.

  4. Sean Smith Avatar
    Sean Smith

    makes me glad that I have a backup job that backs up all my files to a NAS daily which backs up to AWS glacier weekly

  5. Mhammad Nabeel Avatar
    Mhammad Nabeel

    Eyad Hamam CD