Nikon D750 Pulled From Amazon and US/UK Stores. Under Silent Recall.

Jan 14, 2015

Liron Samuels

Liron Samuels is a wildlife and commercial photographer based in Israel. When he isn’t waking up at 4am to take photos of nature, he stays awake until 4am taking photos of the night skies or time lapses. You can see more of his work on his website or follow him on Facebook.

Nikon D750 Pulled From Amazon and US/UK Stores. Under Silent Recall.

Jan 14, 2015

Liron Samuels

Liron Samuels is a wildlife and commercial photographer based in Israel. When he isn’t waking up at 4am to take photos of nature, he stays awake until 4am taking photos of the night skies or time lapses. You can see more of his work on his website or follow him on Facebook.

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Just five days ago Nikon announced that it will repair D750 cameras that are affected by the flaring issue at no cost, giving their customers peace of mind.

As of 12 hours ago, give or take, Amazon have stopped selling Nikon’s newest full frame DSLR, and suspended existing orders.

Is Nikon hiding the severity of the problem or are Amazon afraid of getting caught up in a lawsuit?

It is no secret that the D750 has been facing flaring problems. While the problem may not affect all D750 cameras, and is not a big deal for most users, it is a problem nonetheless.

For those of you who haven’t been following, here’s a quick recap:

  • November 23, 2014 – Nikon Rumors reported an internal reflection/flare issue being discussed on Flickr.
  • December 29, 2014 – Nikon announces it is officially investigating the flaring issue:

“We have received indications from some users that when photographing scenes in which a bright light source, such as the sun or high-intensity lighting, is at a certain position along the top border of the frame, flare with an unnatural shape may sometimes occur in images captured with the D750 digital SLR camera.

We are currently looking into measures to address this issue. Further details will be announced as soon as they are determined.”

  • January 9, 2015 – Nikon announces it will tend to problematic cameras, for free, as of the end of January:

“On December 29, 2014, we announced that we were looking into measures to address the issue reported by some users, namely that when photographing scenes in which an extremely bright light source, such as the sun or high-intensity lighting, is positioned near the top edge of the frame, flare with an unnatural shape sometimes occurs in images captured with the D750 digital SLR camera.

To correct this issue, Nikon will inspect and service, at no cost, the camera’s light-shielding components and adjust the AF sensor position.  We plan to initiate this service at the end of January and will announce further details, including instructions for requesting servicing, shortly.

Please direct inquiries regarding this matter to Nikon Customer Relations by phone at 1-800-Nikon US (1-800-645-6687), 9AM–8PM EST, Monday to Friday (closed certain holidays) or online here.

We sincerely apologize for any inconvenience this issue may have caused, and ask for your continued patience and understanding.”

It is obvious by Nikon’s response that there is in fact a problem with some of the cameras, but everything we know by now indicates that it’s a relatively minor issue that will be fixed by visiting Nikon’s service centers.

But if that is true, why did Amazon all of a sudden stop selling the D750?

Furthermore, what made Amazon freeze existing D750 orders?

Reddit user dihmad shared an email he received from Amazon Product Safety stating that due to a “potential issue” with the D750 he must contact Nikon USA for further instructions on how to proceed with his order.

D750_Letter

Additionally, while the camera has been completely removed from Amazon US, it is still sold as a kit (only) on Amazon UK and is also available for purchase on Amazon Germany’s website.

D750_US_error
The error message displayed on amazon.com when following a link to the D750

The fact that B&H, as well as several other US-based online stores I have checked, still sell the camera indicate that this was Amazon’s call and not a general recall by Nikon.

It is entirely possible that Amazon knows something unknown to the rest of us about the flaring issue which lead to its decision to stop selling the camera. It is also feasible that Amazon simply prefers to temporarily freeze sales until it receives a problem-free batch from Nikon, in order to prevent its customers from going through the trouble of fixing their cameras.

That being said, I can’t help but wonder if talk about a potential class action lawsuit against Nikon is the reason behind this. Following Nikon’s settlement in the D600 class action lawsuit, it is possible that Amazon prefers to avoid being part of the mess or selling a product it knows is potentially faulty.

At this point we can only speculate, as neither Amazon nor Nikon have made any statement regarding the removal of the camera, but I’m sure an official response will be issued before too long.

UPDATE: according to nikonrumors Nikon is doing a Silent Recall for the camera, and a  new batch of D750 DSLRs is expected to reach retailers in early February. It seems that UK stores have followed suit, and I expect we will soon see the same happening in other countries. We’ve updated the title accordingly.

[via Reddit via Resource Magazine Online]

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Liron Samuels

Liron Samuels

Liron Samuels is a wildlife and commercial photographer based in Israel. When he isn’t waking up at 4am to take photos of nature, he stays awake until 4am taking photos of the night skies or time lapses. You can see more of his work on his website or follow him on Facebook.

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13 responses to “Nikon D750 Pulled From Amazon and US/UK Stores. Under Silent Recall.”

  1. Robert Gallagher Avatar
    Robert Gallagher

    Is it ever safe to buy a nikon at launch? #stungbythed600

  2. Neil Schulman Avatar
    Neil Schulman

    That’s a very silly reason to pull it. A little annoying problem for a minority of pics of a minority of photogs. #silly

    1. M Avatar
      M

      I have not seen any non-affected D750 in stores. There is no evidence how many 750’s were affected. Also there is no problem in having this issue in real life shooting. Sun , street laps…. nearly any light source can cause that and it doesn’t need to te strong. That’s why I would not say its minority of any case.

  3. Ryan Poorman Avatar
    Ryan Poorman

    I just looked for it on Amazon last night and noticed it was gone. Weird. Anthony Franchino

  4. Anthony Franchino Avatar
    Anthony Franchino

    I heard about the flare issues… Still surprising that it was pulled from the shelves. Hhmm…

  5. Hyper Critical Avatar
    Hyper Critical

    “But if that is true, why did Amazon all of a sudden stop selling the D750? Furthermore, what made Amazon freeze existing D750 orders?”

    BECAUSE AMAZON IS WAITING FOR THE NEXT BATCH OF D750’s TO ARRIVE WHILE NIKON CHECKS THEIR ENTIRE STOCK…

    Talk about lazy writing, the fact that a few cameras can reproduce this ‘flair’ only under certain conditions ( aka – someone in the supply chain moved some component in their manufacturing which btw happens in all manufacturing ) and thus caused an unforeseen issue, is a minor inconvenience at most. I can promise you there’s much less quality control in your orange juice than at Nikon….

    1. Liron Samuels Avatar
      Liron Samuels

      I assume you didn’t read the whole way through, otherwise you would have seen this:
      “It is also feasible that Amazon simply prefers to temporarily freeze sales until it receives a problem-free batch from Nikon”

      Lazy writing or lazy reading? ;-)

  6. NowInStock Avatar
    NowInStock

    Amazon has handled potentially problematic products the same way ever since the Nintendo 3DS scratched screen issue a few years back. They received a large amount of returns regarding the 3DS issue while also sitting on a remaining stockpile of 3DS’s. Taking up the issue with Nintendo resulted in Nintendo thinking there wasn’t an issue. However, it was clear from Amazon customers and their return volume there was. Ever since this issue, Amazon no longer sells Nintendo handheld hardware and also takes selling potentially damaged or inferior products very seriously.

  7. mikeishiring Avatar
    mikeishiring

    It is now off B&H and Adorama. I had it in my cart ready for purchase on B&H and when I went to checkout it was listed as back ordered.

    1. Liron Samuels Avatar
      Liron Samuels

      I’m not sure your order would have been fulfilled even if you had managed to send it through before their site was updated. Looks like you’ll have to wait a couple of weeks…

  8. Jp Legaspina Avatar
    Jp Legaspina

    Just wait for the D750s or D760. Lol

    1. Frank Nazario Avatar
      Frank Nazario

      ROFLMAO!!! good one…

  9. Bill Boyes Avatar
    Bill Boyes

    Its a great camera. Love mine. No flaring. And I will stack it up against anything out there.