The U.S. Government has blocked almost all transactions and services between U.S. companies, entities, and individuals in Venezuela. As a result, all Adobe Creative Clouds accounts in this country have been deactivated. What’s more – it seems that the affected users won’t get a refund, either.
Executive Order 13884, issued by the U.S. Government, severely limits U.S. companies who do business in Venezuela. In order to remain compliant with this it, Adobe had to suspend the accounts of their users in this country. And so far, it doesn’t look good.
First of all, if you paid for your CC account, I am sorry – you won’t get a refund. “Executive order 13884, orders the cessation of all activity with the entities including no sales, service, support, refunds, credits, etc.” Adobe explains on its Help page. Because of this, the company is not able to issue any refunds while the sanctions last. What’s more, you can’t even use any of the free services Adobe offers, nor make any new purchases.
Adobe adds that accounts of Venezuelan users will be deactivated on 28 October 2019. Therefore, if there’s anything you want to download, you have twenty days left before it’s all deleted along with your account.
Last but definitely not least, no one can tell how long the ban will be active. “Executive Order 13884 was issued with no expiration date,” Adobe explains, so it can be anytime. It doesn’t depend on Adobe, but solely on the U.S. Government.
If you live in Venezuela, make sure to at least download your data before your Adobe account is deactivated. Pay attention even if you registered while living in Venezuela and moved someplace else in the meantime. We’ve even heard from a user who opened her account while living in Venezuela. She then moved countries a few years ago, and still had her subscription canceled and even her Behance account deleted.
Update 10 October 2019: we have heard from Adobe regarding refunds and Behance accounts in Venezuela. here is the official statement:
“We can confirm that Behance will continue to be accessible in Venezuela. And, customers who purchased directly from Adobe will be refunded by the end of the month. We are working with our partners on the same. We regret the difficulties this causes our customers. We will share more details about how our operations and customer activities might be impacted, as they become available.”