Uh oh. Adobe Creative Cloud users who rely on cloud syncing service Backblaze right want to keep an eye out on their information. Reports have come up showing that a recently-released update to Creative Cloud can delete data without any sign of malfunction.
Adobe has since stopped pushing the update to users, but if you’ve recently updated Creative Cloud, it’s possible the bug could affect your backups and information.
The issue comes in when users log back into Creative Cloud after the update. Once signed back in, a script is activated which deletes the files in the first folder (alphabetically) on the computer’s root directory. This causes problems for Backblaze users, as Backblaze’s services rely on a hidden folder titled ‘.bzvol,’ which naturally resides at the top of the alphabetical list.
Backblaze has addressed the issue, going so far as to make and publishing a video showing the bug in action.
In speaking to Ars Technica, an Adobe spokesperson said:
We are aware that some customers have experienced this issue and we are investigating in order to resolve the matter as quickly as possible. We are stopping the distribution of the update until the issue has been resolved.
Considering Adobe is no longer pushing out the update, you should be safe so long as you don’t have version 18.104.22.168. If you do have that version, your best bet is to not log in until further notice is given by Adobe.
If you do want to log in, you could always use a little workaround by putting a dummy file of sorts at the top of your root directory. Using an empty folder with a space in front of it should get the job done. Of course, you could take the route other users are by creating a folder cheekily called ‘.adobedontdeletemybzvol,’ a task which can easily be done by typing ‘cd /‘ then the following command into Terminal.
sudo mkdir /.adobedontdeletemybzvol
We’ll be sure to update this article if any further statements are made by Adobe.
Update: Adobe has announced that the issue has been corrected and the updated version of the software can be downloaded immediately for both Mac and Windows.
[via Ars Technica]