Canon recalls some EOS R10 bodies over “loud noises”
Canon has issued a recall over some Canon EOS R10 (buy here) bodies. Canon hasn’t said much about the issue except to say that some users have experienced a “loud noise” when the built-in popup flash fires. They describe it as a “bachi” sound – whatever that means. Update: Canon USA’s announcement clarifies this as a “crackling” sound.
Despite the service notice being posted to the Canon Japan website, this doesn’t only affect EOS R10 cameras sold in Japan. It appears to be a global issue, as a notification has also popped up on the Canon USA website since I started writing this post. The serial number checker also exists on Canon’s global website, not a regional one.
The original notice from Canon Japan reads (Google translated):
Guidance of free repair of mirrorless camera “EOS R10”
Thank you for using Canon products.
It has been found that the following phenomenon occurs with the mirrorless camera “EOS R10”. We would like to inform you about the content of this matter and our response.
We sincerely apologize for any inconvenience caused to customers using this product. In the future, we will continue to implement thorough quality control so that our customers can use our products with peace of mind. We appreciate your understanding.
A small part of this product makes a loud noise (“bachi” sound) when the built-in strobe fires.
This applies to some mirrorless camera “EOS R10” products with the serial number (on the bottom of the camera) of which the two digits from the left are “01” to “10”.
* For products sold in Japan, some products from “01” to “03” are eligible.
Canon also included a photo showing where the serial number can be located underneath the Canon EOS R10 mirrorless camera.
Canon has a serial number checker to determine if your EOS R10 is affected by this issue. Enter your camera’s serial number here, click Submit, and it’ll tell you if you need to send it in for repair. The repair itself is completely free, and you have until March 31st, 2025, to check your camera and contact Canon about getting things sorted.
If you’re in the USA, you’ll want to visit the Canon USA website for details on returning it. For Japanese Canon users, visit the Canon Japan website. I haven’t yet seen the EOS R10 service advisory on the Canon UK website or other regions around the world, but I’ll update this post to add links to those if I come across more.
John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.