After infuriating the users all over the world by slowing down their iPhones, Apple is now trying to make up for their mistake. They have issued a letter of apology, saying that there’s been a lot of misunderstanding about the issue. As compensation, they are offering a discount on iPhone battery replacement during the entire 2018.
In their letter to the users, they apologize for the issue and explain that all rechargeable batteries become less effective over time. As a result, a worn-out battery may result in a sudden shutdown of a device. This is why about a year ago Apple implemented a software update that would prevent the unexpected shutdowns. The only problem is that they didn’t tell their users about it.
As The Verge writes, Apple had actually announced the software update. After hearing complaints from users that their iPhones were shutting down unexpectedly, Apple fixed the issue. They told Tech Crunch at the time that they were “seeing a more than 80% reduction in iPhone 6s and over 70% reduction on iPhone 6” when it comes to unexpected shutting down. However, as we all know, Apple didn’t announce how they fixed the issue. So, they prevented the phones from shutting down but reduced their performance at the same time.
In addition to the public apology, Apple offers a discount for all iPhone users who want to replace the batteries for their out-of-warranty devices. Instead of $79, they will now pay $29 for the replacement. Anyone with an iPhone 6 or later can replace their battery at this price from late January through December 2018.
In addition to the discount, Apple has also announced an iOS software update coming in early 2018. They say it will contain new features that will “give users more visibility into the health of their iPhone’s battery.” With this update, the users will be able to see if the battery’s condition is affecting the phone’s performance. Too bad they didn’t think of it earlier. If they did, they would probably avoid this entire fuss and they wouldn’t disappoint so many of their users.
[via The Verge]