Dropping and smashing your phone is a bummer, but how terrible it is when it happens without you even touching it? It sounds impossible, but this is what Google Pixel 7 users have been reporting recently.
According to multiple phone owners, the camera glass on Pixel has been shattering spontaneously, without dropping the phone or even touching it. To make things worse, some users weren’t able to get the phone replaced under warranty because Google cited this as “physical damage.”
Numerous users shared photos of the issue across Reddit and Twitter, and it appears that it hits both Pixel 7 and Pixel 7 Pro. Google reportedly refused to repair or replace the phone under warranty due to “physical damage.” Others, however, claim that the company agreed to repair them under warranty. The phone was released only recently, so the users had had it for a month or two before experiencing this unusual issue.
From the tweets and Reddit posts, it seems that all Pixel 7 owners face the same issue – the camera glass just inexplicably and randomly shatters. One user wrote that he found shards of glass in his pocket after realizing his camera glass was cracked. This isn’t not only disappointing, but it could also be dangerous.
1 month old Google Pixel 7 – no drop / just shuttered while I was driving. Purchased in Germany but seems impossible to open a support ticket with #Google from #Cyprus (the support portal just navigates you through the same pages in circles)
#pixel7brokencamera @madebygoogle pic.twitter.com/O6xtr7zlcZ
— Kyriakos Ktorides (@kyriakosk) December 27, 2022
Not even a month, no drops just regular use. Have a case on the phone. Been told Its my problem. Is this really the quality control backed by google? It's clearly a manufacturing defect, and I know I'm not the only one. Please fix this google! @madebygoogle #pixel7brokencamera pic.twitter.com/pH6k7HxSux
— Heydon Faber (@CSThrowaway) December 26, 2022
— Steven (@thverybestracer) December 27, 2022
— people like me? (@Jinkce) December 21, 2022
The Redditor who found pieces of glass in his pocket notes that this malfunction could happen due to the temperature change. He went out on a cold day, with a temperature below 0 F (-15 C), and noticed that the camera had cracked once he took out his phone to take a picture. And sure, glass can crack with a temperature change, but it definitely shouldn’t happen to phone cameras.
Google still hasn’t issued a statement regarding the randomly shattering cameras. According to The Verge, it didn’t even respond to a request for comment. But if anything changes and we find out more information about this weird Pixel 7 malfunction, we’ll make sure to update the article.
[via The Verge]