Fuji shooters: Do not use the app to update your camera’s firmware or it could freeze your camera

Jan 17, 2023

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

Fuji shooters: Do not use the app to update your camera’s firmware or it could freeze your camera

Jan 17, 2023

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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It seems that Fuji is having a bit of an issue with firmware updates through the Camera Remote app on either a smartphone or tablet, according to an announcement put out by the company. It doesn’t seem to affect every camera, although, with some, the camera freezes after installing the firmware update from the app. It’s expected to be updated and fixed in the next few days, but for now, if you own the Fuji X-T30, X-T30 II, X-S10, X-T3, X-T4 or X-T5, you’ll want to avoid updating the firmware through the app for now.

This doesn’t mean you can’t update your firmware, however. Fujifilm has made the firmware updates available for download so that you can still update from your SD card. Fujifilm says that the freezing issue does not occur when using the SD card.

To our valued customers

Thank you for your loyalty to Fujifilm products.

We found that the following models of the cameras rarely froze right after the completion of the firmware update with the latest version using a smartphone (tablet) in which Camera Remote application software was installed.

FUJIFILM X-T5 was released on Mid November 2022 and the latest firmware for other five models below were released on Nov. 29, 2022 on our firmware download site for digital cameras.

【Applicable models and firmware versions】

In response to the above issue, we will release the revised firmware on the firmware download page on Jan. 19, 2023.

Therefore, we apologize for the inconvenience, but we would like to ask you to update the revised firmware.

When updating the firmware with the revised version, please be sure to update the firmware using an SD card according to steps below.

(This phenomenon does not occur when updating firmware using an SD card.)

Detail of firmware update steps

So, if you’ve been having issues updating the firmware in your Fuji cameras and you’ve been trying to do it through the app, this is why. So, just download the updates from the Fuji website directly and install them via SD and avoid the Camera Remote app for now.

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John Aldred

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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