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Couple Pays for Wedding Photographer, Then Asked For Additional ‘Album Cover’ Fees

Jan 17, 2015 by Udi Tirosh 88 Comments

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UPDATE: This story went under trial, which has now ended. Polito won and The court ordered the Moldovans to pay Polito $1.08 million. you can read the latest update here.

Imagine getting a coffee at Starbucks, paying at the cashier and then when coming to pick it up, being asked for an extra buck as cup fees. A similar situation is at the heart of a dispute between newlyweds: Andrew and Neely Moldovan and wedding photographer Andrea Polito.

The couple got married in October and apparently had a pleasant wedding. They told NBC 5 that they signed a $6,000 contract with Andrea Polito which included a “40 page 8.5×12 Storybook Album with up to 80 images“. Surprisingly when asking for their photos, the photographer requested an additional photo-album-cover-fee with the cheapest one costing $150.

An email exchange which was shared with NBC 5 the Moldovans share the following exchange:

“- Do we pay extra for a cover? Is there not a standard cover it comes with?”
– “Your package includes the 40 pages & 80 images portion of the album, but we leave the album cover to be decided on when you actually order (it)…”

The couple also says that Polito will not send them their CD unless they pay for the cover or forfeit the album altogether, and if not paid by mid February, Polito will incur an additional $250 archiving fees.

cover-fees

Polito responded to NBC 5 that: “We make the utmost effort to consistently provide the best customer service and highest quality of photography in the industry“.

It seems that Polito‘s facebook page is now offline.

Now, I am not a wedding photographer, but I find this situation extremely awkward. If I was to pay for an album I would definitely assume that it included a cover, very much like when ordering the 357 pages Harry Potter and the Chamber of Secrets I would expect it to come bound and all. Just saying.

UPDATE: see photographer’s response here.

[The full story along with some more emails can be found at NBC]

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A couple looks for a professional wedding photographer, pays with a chance to say “I’ve shot a wedding before” Couple who defamed photographer over album cover ordered to pay over $1,000,000 Photographer Accused Of Charging For Album Cover Now Goes To Defamation Trial With The Client photographer accused of charging for album cover closer to win defamation trial

Filed Under: news Tagged With: Andrea Polito, business of photography, photography contract, Wedding Photography

Udi Tirosh: from diyphotography.net

About Udi Tirosh

Udi Tirosh is an entrepreneur, photography inventor, journalist, educator, and writer based in Israel. With over 25 years of experience in the photo-video industry, Udi has built and sold several photography-related brands. Udi has a double degree in mass media communications and computer science.

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Udi Tirosh: from diyphotography.netUdi Tirosh is an entrepreneur, photography inventor, journalist, educator, and writer based in Israel. With over 25 years of experience in the photo-video industry, Udi has built and sold several photography-related brands. Udi has a double degree in mass media communications and computer science.

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