Canon Issues an Official Rebel T6s/T6i Advisory: ‘White spots may exist on the optical layer’

May 10, 2015

Udi Tirosh

Udi Tirosh is an entrepreneur, photography inventor, journalist, educator, and writer based in Israel. With over 25 years of experience in the photo-video industry, Udi has built and sold several photography-related brands. Udi has a double degree in mass media communications and computer science.

May 10, 2015

Udi Tirosh

Udi Tirosh is an entrepreneur, photography inventor, journalist, educator, and writer based in Israel. With over 25 years of experience in the photo-video industry, Udi has built and sold several photography-related brands. Udi has a double degree in mass media communications and computer science.

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canon-t6s-t6i-recall

Looks like Canon is about to pull a D600 with their latest EOS Rebel T6s and T6i Cameras.

About 10 days ago Roger of Lens rental shared a post where he found a big batch of Canon T6s’s and T6i’s to have a weird pattern on one of the glasses on their sensors:

The bottom line is that 4 of the Canon T6s and 2 of the T6i cameras we received had to be sent back because of a defect in the sensor stack (the layers of filter glass over the sensor). This is out about 10 copies of each; the others were absolutely perfect

Now Canon issued an advisory that acknowledges the issue, explains how to detect if a camera is of a bad batch and instructions on how to approach support for a free repair:

Here is an excerpt from the advisory:

Phenomenon
In some units of the models listed below, the following phenomenon may occur due to irregularities on an optical layer located in front of the image sensor:

White spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.

Affected Products
The phenomenon described above may occur in cameras whose first and second digits of the serial number are as set forth below.

Identification Procedure:
Serial Number: [XXnnnnnnnnnn]
EOS Rebel T6s: If “XX” is “01” or “02”, the phenomenon described above may occur.
EOS Rebel T6i: If “XX” is “01” or “02”, the phenomenon described above may occur.
“n” represents any digit.

NOTE: If the battery cover contains the marking illustrated below, the camera is NOT affected by the phenomenon described above even if the first and second digits of the serial number are of the numbers mentioned above.

canon-t6s-t6i-recall-02

Here are two thoughts:

First is a concern (though it is just a thought in my head and has absolutely no conformation). The fact that Canon has a mark for OK cameras may indicate that they were aware of the issue before LensRentals made it public and chose to try and address it on a unit-by-unit base. So you would never be aware of the issue unless you contacted Canon for support.

The second one is a KUDOS for owning up to it once it became public and offering a free repair and guidance.

I wish there were only the second item.

All that said, if you live in the US or Puerto Rico you are in luck, other territories has no such clear guidance and you would have to contact your local Canon dealer.

[photos via LensRentals]

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Udi Tirosh

Udi Tirosh

Udi Tirosh is an entrepreneur, photography inventor, journalist, educator, and writer based in Israel. With over 25 years of experience in the photo-video industry, Udi has built and sold several photography-related brands. Udi has a double degree in mass media communications and computer science.

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5 responses to “Canon Issues an Official Rebel T6s/T6i Advisory: ‘White spots may exist on the optical layer’”

  1. Ian McArthur Avatar
    Ian McArthur

    Aww poor Cannot… I mean Canon lol

  2. windeguy Avatar
    windeguy

    Could also be that their test procedure wasn’t 100% accurate or maybe some defective cameras were accidentally put in the “ship it” instead of “fix it” pile.

  3. Dino G. Avatar
    Dino G.

    I love mine but I cant get the HDMI output to do anything my TV just sits there saying NO SIGNAL

  4. Chris Avatar
    Chris

    The Tsuccess is a great camera! I mean T6s :)

  5. Dony_G Avatar
    Dony_G

    the mark on the battery cover identifies the assembling line.
    Canon runned an investigation to detect the origin of the trouble.