The Google Pixel 3 XL isn’t saving your photos, but there’s a fix on the way

Oct 25, 2018

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

The Google Pixel 3 XL isn’t saving your photos, but there’s a fix on the way

Oct 25, 2018

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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According to reports on Reddit and Google’s support forums, some users of the Pixel 3 and Pixel 3 XL have come forward to say that it’s not saving all of their photos. And it appears that it also affects the original Pixel, Pixel 2 and Pixel 2 XL as well. Several members of staff at The Verge have also confirmed this issue with their own phones.

A Google spokesperson has said in a statement

We will be rolling out a software update in the coming weeks to address the rare case of a photo not properly saving.

The bug appears to be caused by the Google camera app being shut down immediately after the photo has been taken, but before it has a chance to process and save it.

This isn’t the only issue that users appear to be reporting with the Pixel 3 and Pixel 3 XL, either. It seems like Google has also jumped on the bandwagon of releasing before it’s ready and treating early customers like a public beta.

Beyond “coming weeks”, there isn’t a release date on a fix for this particular problem, though. The Verge reports that users can temporarily resolve the image saving issue by simply being patient. Leave the camera app open until the HDR processing has finished or by completely disable the HDR function.

[via The Verge]

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John Aldred

John Aldred

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter – and occasional beta tester – of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

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