The Cold Hard Truth When It Comes To Dealing With Problem Clients

Aug 21, 2015

Tiffany Mueller

Tiffany Mueller is a photographer and content strategist based in Hawi, Hawaii. Her work has been shared by top publications like The New York Times, Adobe, and others.

The Cold Hard Truth When It Comes To Dealing With Problem Clients

Aug 21, 2015

Tiffany Mueller

Tiffany Mueller is a photographer and content strategist based in Hawi, Hawaii. Her work has been shared by top publications like The New York Times, Adobe, and others.

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artofphotography
A major part of being a working photographer is spent managing your business and tending to your client’s questions, concerns, feedback, etc…For the most part, this aspect of professional photography isn’t the worst thing in the world, but there always seems to come a point when you find yourself working with a problem client that is too demanding, too irrational, or too cheap to even make doing the job worth it.

Luckily, those types of clients are generally the exception, but knowing how to recognize the situation and stop it by saying “No.” before you get too involved is always a good skill to have in your bag of tools. Of course, no one likes having the type of conversation where someone is getting fired (be it the client firing you or you firing the client), but sometimes it’s a necessary step to maintain prosperity in your business and your mental health.

Listen as Ted Forbes, from the Art of Photography, shares some invaluable advice on how to handle “problem clients” and why sometimes the clients aren’t the ones to blame.

YouTube video

[ via Imaging Resource ]

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Tiffany Mueller

Tiffany Mueller

Tiffany Mueller is a photographer and content strategist based in Hawi, Hawaii. Her work has been shared by top publications like The New York Times, Adobe, and others.

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2 responses to “The Cold Hard Truth When It Comes To Dealing With Problem Clients”

  1. Ralph Hightower Avatar
    Ralph Hightower

    This not only happens in photography, but other service industries. I worked for a computer software company that approved loan applications based on the bank’s approval rules. Always, clients would ask to have more features added. The company just said “Okay”, instead of saying “If you want these changes, it will cost this additional amount and delay the project by this many weeks.” Instead, it was if the client wanted to order a hamburger, fries, and a soft drink at a fast food restaurant and the company asked “Do you want to supersize the fries and get a biggie drink? It’s free!” The company lost clients because we couldn’t meet their deadlines because change requests were not added to the schedule. The company doesn’t exist anymore.

  2. Sean Avatar
    Sean

    I work in the IT world (webhosting services, server management, etc). Can’t tell you how many times we used to fire clients who simply were unmanageable, too demanding and unreasonable to the point of use losing money. It’s not pleasant and does have its blow-back occasionally but in the long run it’s the only option.