Galaxy S20 Ultra suffers from “serious focusing” issues; Samsung pledges a fix, but no timeline

Mar 4, 2020

David Williams

Dave Williams is an accomplished travel photographer, writer, and best-selling author from the UK. He is also a photography educator and published Aurora expert. Dave has traveled extensively in recent years, capturing stunning images from around the world in a modified van. His work has been featured in various publications and he has worked with notable brands such as Skoda, EE, Boeing, Huawei, Microsoft, BMW, Conde Nast, Electronic Arts, Discovery, BBC, The Guardian, ESPN, NBC, and many others.

Galaxy S20 Ultra suffers from “serious focusing” issues; Samsung pledges a fix, but no timeline

Mar 4, 2020

David Williams

Dave Williams is an accomplished travel photographer, writer, and best-selling author from the UK. He is also a photography educator and published Aurora expert. Dave has traveled extensively in recent years, capturing stunning images from around the world in a modified van. His work has been featured in various publications and he has worked with notable brands such as Skoda, EE, Boeing, Huawei, Microsoft, BMW, Conde Nast, Electronic Arts, Discovery, BBC, The Guardian, ESPN, NBC, and many others.

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Three weeks ago, we told you about the Samsung Galaxy S20 launch. Not all is bright in S20land though. Over those three weeks, quite a few users have been reporting on issues with the S20’s camera. The issues seem to mostly affect the high-end model, the Galaxy S20 Ultra.

The S20 Ultra boasts a 108-Megapixel sensor on the main camera, and a 48-Megapixels sensor on the 100x zoom camera. This phone, and the tech inside it, reecived some great hype. On paper, they are indeed extremely impressive, but twitter seems to be disappointed with the real-life results.

Take the above tweet for example. It rants about a simple problem, but a problem that shouldn’t exist nonetheless. This is certainly a first-world problem, but nevertheless it’s a problem people shouldn’t have to deal with. Remember this is a $1,400 phone. If you thought that this is a serious issue, take a look at this:

It seems that the S20 is suffering from some autofocus issues, too. There are multiple users reporting this problem, ranging from the autofocus taking too long, to not finding focus at all.

A handful of early-reviewers identified these (and other) issues, and Samsung reacted. The Korean giant sent a message to The Verge promising an update:

The Galaxy S20 features a groundbreaking, advanced camera system. We are constantly working to optimize performance to deliver the best experience for consumers. As part of this ongoing effort, we are working on a future update to improve the camera experience

What Samsung didn’t reveal in this statement, or on their “newsroom”, is which issues they are going to fix, and in what timeline.

Considering the main selling point for the S20 is its camera system, (and its 5G capability) this is very disappointing news. If I’d spent $1,400 on a phone, I’d be hounding Samsung for answers! Samsung has reported, with regard to S20 range, that the Coronavirus is a factor affecting sales, but personally I’m not so sure. Let’s sit tight and see what Samsung does – more will follow…

[via DPR]

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David Williams

David Williams

Dave Williams is an accomplished travel photographer, writer, and best-selling author from the UK. He is also a photography educator and published Aurora expert. Dave has traveled extensively in recent years, capturing stunning images from around the world in a modified van. His work has been featured in various publications and he has worked with notable brands such as Skoda, EE, Boeing, Huawei, Microsoft, BMW, Conde Nast, Electronic Arts, Discovery, BBC, The Guardian, ESPN, NBC, and many others.

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7 responses to “Galaxy S20 Ultra suffers from “serious focusing” issues; Samsung pledges a fix, but no timeline”

  1. Kiran Chandrahasa Avatar
    Kiran Chandrahasa

    Anil Soman

  2. Black-Crowned Night Heron Avatar
    Black-Crowned Night Heron

    #HuaweiDidItFirst

    1. Del Robertson Somerville Avatar
      Del Robertson Somerville

      Black-Crowned Night Heron wait, you mean they did blurry photos, jumpy auto-focus, over-saturation and under-saturation first?

    2. Black-Crowned Night Heron Avatar
      Black-Crowned Night Heron

      I mean Samsung’s failures are what Huawei has excelled at. First reverse wireless charging, outstanding zoom!

    3. teesquare Avatar
      teesquare

      Huawei was also first to send your data to China…..#DonttrustHuawei

  3. Gerhard Duvenhage Avatar
    Gerhard Duvenhage

    if you want a camera, buy one. A phone just can’t do it, ever!

  4. Denis Trudeau Avatar
    Denis Trudeau

    At first, Just dont but 5g technology