This is why you don’t want to trash your clients on Facebook
Mar 17, 2017
Dunja Đuđić
Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, concerts, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.
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A story I recently saw in one Facebook group is an example how NOT to treat your client, EVER. After a maternity shoot, photographer Desiree Genera publicly bashed on her client Katrina Ortiz. She recorded live Facebook videos, calling her out for her looks, among other things. And it all started with a simple message.
After the shoot, Desiree gave Katrina the date when she was going to deliver the images. When Katrina contacted her on that day, to make sure the photos would be ready, Desiree completely lost it. She first sent angry messages to Katrina. And then, she recorded a few live videos, thrashing Katrina for “rushing her” and calling her out for her “fat thighs, stretch marks, cellulite, and the wig.”
https://www.facebook.com/katrina.ortiz.12/videos/pcb.1275578332531375/1275577669198108/?type=3&theater
This is the message Katrina sent to Desiree on the evening when she was supposed to get the photos, along with the response:
And as if it wasn’t enough, Desiree recorded several live videos on Facebook, calling out on Katrina.
https://www.facebook.com/katrina.ortiz.12/posts/1275590319196843
I felt embarrassed just watching these videos and listening to this photographer. I don’t know if she’s led by the logic that bad publicity is still publicity, or she has issues she can’t deal with. Either way, this is by no means the way to treat your client. Or anyone, for that matter. I think you shouldn’t be this rude even if the client is a total pain in the neck. Not to mention that Katrina was far from that when she sent her the message.
Also, calling out on anyone for their looks is far beyond my level of understanding. I thought we left that kind of judgment in the elementary school. And calling a pregnant woman fat is disrespectful to the level I can’t even express in words.
Other than Desiree’s behavior, another thing really bothers me here and makes no sense at all. She freaked out because Katrina “rushed” her, and then she recorded videos and posted photos of Facebook to trash her. So, she doesn’t have time for editing, but she has time for trash talk.
The community reacted fiercely, calling out on Desiree for her attitude and behavior. Someone even dug out another story about her, which confirms that she’s highly unprofessional. Some people suggested Katrina to file a lawsuit because this is cyberbullying. Others left negative reviews for Desiree on Wedding Wire, reducing her rating to rubble. It seems that this story has hit the nerve of many, not just Katrina’s friends.
This case has definitely caused many severe reactions all over the Internet. Again, it may be what Desiree was counting on: causing shock and disbelief and getting the attention. But when this is over, she will be left with tons of negative comments and feedback. Any trace of the reputation she’d previously built will be buried so deeply that it will never recover again. At least I like to think that way. I’m convinced nobody would want to put up with this kind of behavior, even if she was the best photographer in the world. Because it’s not just your skills that get you gigs, it’s your attitude as well. And with this attitude, now obvious to the public, I doubt she’ll gain plenty of new clients.
Dunja Đuđić
Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, concerts, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.
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46 responses to “This is why you don’t want to trash your clients on Facebook”
Ugh, who taught her to spell? Over sized ego isle 3!
Aisle. ;)
Nadine, I’ll bet you love irony as much as I do. BTW, in this context, it’s supposed to be “aisle”, not “isle”. Hawaii is an isle.
Seriously? Everyone’s dumping on the *itch with the ‘tude and you’re calling out Nadine for her use of “isle?” Then you must really love irony cos Hawaii is a State. It is composed of many isles, islands and islets.
I didn’t know about the eyelets.
One of which, the big island, is called Hawaii.
Are all the wrinkles ironed out now? :)
Lol
See, I read this less as “Why you shouldn’t trash your clients online” and more as “Why you shouldn’t go into a client-based industry if you’re a raging hemorrhoidal asshole.”
That’s not a photographer that is a FAUXtographer! Just because the pig has a camera does not give her talent or apparently any class either.
By the way I added pig in there just in the hopes that this post circles back and get’s to her.
Agreed. Buying a camera and printing business cards doesn’t make you a photographer any more than buying a Michael Jordan jersey makes you a basketball player. There are SO MANY people out there who have tagged themselves as “photographers” that it’s almost time for another designation for those who really are.
There is one, it’s called “professional”, whereas this woman IS NOT.
This is disgusting and no, she is not a photographer! Real photographers love the field and making their clients happy. This woman is a person with a camera. Period. Her remarks are extremely unprofessional and vulgar. Real photographers do not feel this way about their clients. People often seek a photographer to capture a moment or a feeling in time. Photos are supposed to uplift the client and not make them feel self-conscious. I hope this woman never tries to photograph anyone else. People like this give photographers a bad name. Just because you own a camera and you can point and shoot (and attempt to use editing software) does not make you a photographer. I hope this story and the video goes viral. Maybe the news outlets would love to air this. A segment on real photographers is needed.
Wannabes like this lady give the photographic world a bad name, not to mention if she was any good with a camera then editing wouldn’t take up much time :-(
First off, if you rely too heavily on your editing skills, you are NOT a photographer, you are a photo editor.
Use lighting, angles etc to get the best shot.
But of course everyone who buys a DSLR starts a “photography” business these days, and wouldn’t have made it through their first roll of film without being able to rely on post editing so heavily.
It’s an art form gained through experience, experimentation, and practice. Not clicking a few buttons in Photoshop
So much truth.
Photography involves shooting as well as editing.
Don’t get me wrong, my shoots are great but with some work at lightroom and photoshop they get even better, there is something called colorization and it involves time.
Even when I had works in a photography studio, you need to process your image, retouch the skin and so on.
Gustavo Febres I understand completely. I’m just an old school dinosaur, I love my DSLR”s, but my most prized shots are pretty much on film where you have basically one chance to get it right ‘)
I couldn’t help myself. Went to her Facebook. She posted another vid. She thinks she did nothing wrong. Talks even more crap about the client. In a lower post she brags she gets paid $500+ a day then shows deposits to prove it. This lady is completely whacked. She could have just apologized. What a creep!
She also is now selling tshirts. I saw her post to one of my photography pages when she first went off and thought it was funny.
Just terrible! What a horrible person she is!
A total opportunist.
Just because she has a camera does not make her a photograper. With this very unprofessional attitude se never will make a business. What an arrogant and egocentric person, bah.
kinda want to see the pics now too lol
I had to look it up too lol
http://www.desireegeneraproductions.com/
Yes she’s an ass, but unfortunately MANY of the current generation love assholes and people with trashy attitudes such as the 14yr old Danielle Bregoli who now has 8 Million followers on Instagram just because she talks trash.
Sadly, that is so true! I’ve not seen her work. Not even going to go look! Sounds to me like she’s not worth my time! Given enough time, her business will crumble!
How can you be both photographer AND MOTHER and trample over a woman’s memory of her first child? Low class and highly unprofessional.
Unfortunately she’s getting the attention she’s seeking … such an awful person… regardless if she’s a photographer or not she doesn’t have class as a person …
You can tell she is not very friendly from here prices page on her website: https://uploads.disquscdn.com/images/d8d0db6cdd52ba79c11ab67705ec12e3e9ee042d916828ec76eccf3450ff41e6.png
BTW I would love to have 3 days a week off :P
First off, she is incredibly rude and I am appalled that she would treat a client that way. I would NEVER in a million years, be that way towards a client. She needs to be out of business immediately. Second, her editing skills are not impressive. Her photos are not anything extrodionary or spectacular. She is a subpar photographer, not a professional.
This woman is obviously mentally ill!! I recently began following her, all I ever saw on her page was nothing but stupid childish drama, which I was getting fed up with! I watched this whole incident with Katrina unfold and I have since unfollowed her! I know it means nothing to her but I just didn’t want to partake in a any way to her ridiculous mentally ill behavior! I was in disbelief when I saw the video she posted bashing Katrina! According to her, she is too busy to reply to annoying messages like Katrina’s that only prevent her from doing her work, but she had time to go post all these videos and posts about Katrina bashing her!! She is obviously crazy! The saddest thing of it all is that she continues to have multiple followers and clients that defend her! Also, she feels that this incident is going to bring her more fame and more clients! Whoever is stupid and ignorant enough to do business with her is just as physcotic as she is!!
She’s not crazy. No psychosis. No break from reality. Suggesting she’s “crazy” kind of absolves her of accountability. She’s sane and is well aware and in control of her actions. Perhaps she’s BPD or NPD, but those are nothing but personality disorders which is not an excuse. She’s clearly histrionic and all narcissists are histrionic. Not saying that she is a narc tho. But crazy? Not a chance. Hold her 100% accountable for her behavior. No excuses.
A link to this story will be on my blog page tonight. I suggest that everyone do the same if possible. We, as professionals owe it to any potential customer to dodge the lunacy and disrespect from people like this. There is no excuse. SEO….FTW!
This is a disgrace to the industry!! Insulting!! Not her first rodeo either: http://abc30.com/931344/
Yeah, this isn’t a photography thing, it’s just a terrible person thing.
Plus, if this hasn’t been said already, Katrina called desiree ON THE DAY she was told, that the pics would be ready. Fauxtographer said a certain day done and she wasn’t. What a tool.
Damn chick needs meds…..or a boot up her rear
She also bashed another Fresno photographer Chris Geiger Photography stating Chris took pictures of her son at a young age at a wedding and “exposed” her son online and how Chris is sick for taking photos of children…
“Another thing really bothers me here: she freaked out because Katrina “rushed” her, and then she recorded videos and posted photos to trash her. So, she doesn’t have time for editing, but she has time for trash talk.
Other than Desiree’s behavior, another thing really bothers me here and makes no sense at all. She freaked out because Katrina “rushed” her, and then she recorded videos and posted photos of Facebook to trash her. So, she doesn’t have time for editing, but she has time for trash talk.”
Come on guys, READ BEFORE YOU CLICK SUBMIT.
What the hell is your editor doing? Do you even have one?
http://abc30.com/news/wedding-photography-nightmares/931344/
This is another one of her stories too
A # 1 if she is so busy and has to be a bitch to someone who isny even veing ugly with her in the least… Then how does she has time to bash her client who is the reason she has a check coming to her. Grow up and do the job that “you” chose to do and make a career of. If your not happy with you career choice then by all means step aside and let someone else do it and better all the way around… You know treat your clients with the repect they deserve and act like they are more than a pain in “your” fat ass.
Every action has a reation and every choice has a consequence. How does society and own nation grow with pathetic bull crap with people like you.
Live , love, forgive (you don’t have to forgive), but move on take a breath and tale a chill pill and learn to be a better person every second of every day and mold yourself into a better human for the next human you meet. You never lnow someone’s struggle theu deal with and why theu have to have a wig.. Or what stress they might be dealing with that made that cellulite from over eatting due to deppression or mental disorder or loss in family and so on… And stretch marks come on they are left from having a child the most powerful and beautiful thing possible and it is just evidence left behind.
Quit fixating on negative and society’s body mold project mind flops and get your self in check.
End of rant… Lol
Maybe she should fix her own eyebrows. The ones she has makes her look like Bozo.
Marketing Lesson 101: never, ever, do anything that could hurt your business like publicly bashing a client.
My guess is that she hadn’t even started working on the images and was deflecting by acting all crazy. Not a pro, just a ho.