500Px Pulls The Switch On Chinese Sister Site
Oct 18, 2015
Udi Tirosh
Udi Tirosh is an entrepreneur, photography inventor, journalist, educator, and writer based in Israel. With over 25 years of experience in the photo-video industry, Udi has built and sold several photography-related brands. Udi has a double degree in mass media communications and computer science.
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Photo sharing site 500px started a Chinese sister site and the service users were not happy. What started as a small snowball has evolved into a full avalanche, with many users taking their profiles off (or at least threatening to do so if action is not taken).
500px tried several steps to remedy this PR nightmare, with the last one being removing the Chinese beta altogether. But it took some time….
500px first issued a statement from their CEO explaining that the site was a beta and that the term governing it are the same (or at least very similar) to the ones governing 500px.
500px.me is a Chinese localized version of 500px.com, not a separate entity. Through it, current 500px.com users will gain access to a massive new audience, while people living in China will be able to join the 500px community, share their photos, and interact with yours.
The site experience will for the most part mirror the experience you have on 500px.com, with a few changes to optimize 500px for the desktop experience people are accustomed to in China. However, it’s important to note that 500px.me is currently still in beta, and we are working around the clock with our partners at VCG to ensure your work is being shared in the best possible context and quality. The full launch will happen later this year, at which point you will have the opportunity to opt out, and anything you do not share on 500px.com will not appear on 500px.me
The next step (which I find very brave) was admitting that 500px screwed up and trying to remedy the situation.
Adriana Manni who is a Community Engagement Manager at 500px posted an apology about the lack of communications and 500px created a form where you can ask to opt out.
Obviously, I was not part of 500px internal communications, but I think that such an admission can not originate at the media management levels and that 500px were wrong needs approval from very high ranks. Kudos for honesty, 500px!
Here is the link to the form (now made unneeded) , and what it looks like. The form is not needed anymore as 500px closed the Chinese site.
The last step, from just a few hours ago was closing shop on the Chinese site altogether:
If you hit any of the https://500px.me/signoff/user-details links you are faced with the following Chinese message:
which google kindly helped me translate: “Site under maintenance upgrade …… for the inconvenience, please understand!”
With all that done and said I have two comments for the situation:
- I wish 500px were more open about their plans and intentions, with proper openness this would have been a great opportunity for both 500px and the photographers using their sites.
- I really feel it for Adriana Manni the community manager.
- I really want to see the public statement on this. Posting a media manager message on a forum is hardly a formal answer.
Udi Tirosh
Udi Tirosh is an entrepreneur, photography inventor, journalist, educator, and writer based in Israel. With over 25 years of experience in the photo-video industry, Udi has built and sold several photography-related brands. Udi has a double degree in mass media communications and computer science.
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10 responses to “500Px Pulls The Switch On Chinese Sister Site”
Now begins the digging out of the hole they dug.
Chinease…
That is the way you pronounce it. If only spelling could be made chineasier. ; )
So what exactly where the concerns and caused users to be unhappy? I can guess at some problems, but it doesn’t say here.
My guess is that Chinese users are not allowed to use 500px due to the Great Firewall. A lot of games have separate Chinese servers for… reasons…
So who is complaining? Chinese users or current users? I appreciate your response but it’s all a guess (as you state) which is why I posted.
people are complaining because they “didnt give permission to put their profile on a chinese site,” as if the pictures on 500px are copyright proof and no one in china can see them. as if it matters that anyone in china can see them. people just like to complain about things and once a media outlet like this mentions it… the “bandwagonning” <(not a real word) begins.
That does seem silly. It would seem to me that the point of being on a site like 500px is to be seen and share. To bad the writer of this article can’t be bothered to comment.
people are complaining because they “didnt give permission to put their profile on a chinese site,” as if the pictures on 500px are copyright proof and no one in china can see them. as if it matters that anyone in china can see them. people just like to complain about things and once a media outlet like this mentions it… the “bandwagonning” <(not a real word) begins. it never ever stops
I warned about this. I stopped using 500px long time ago, as a professional photographer my main concern was that they: TAKE the TOTAL ownership of uploaded content. Might not be the case for pro account but for the free ones it is in their Terms and Conditions. Recently I was “spammed” to check out a site called YouPic. I must say I really enjoyed the Experience, much more 2015 than 500px. Also as you might have guessed I totally checked out the terms and conditions on YouPic and they do not steal rights to the photos. 500px does unfortunately. I think they will lose many users to the new kid in town. The concentration on YouPic seems to be about inspiration and getting better photos. And the amazing 10 000 views in less than 2 days on my photography was a wow experience.