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Couple’s $800 from Walmart camera breaks, Nikon says it’s “gray market” and won’t repair it

Jul 30, 2021 by Dunja Djudjic 301 Comments
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A couple bought an $800 Nikon P1000 for bird photography. And when it broke – the company could do nothing to fix it. Even though the camera was bought at Walmart, Nikon considers it to be “gray market gear” and won’t repair it, leaving the couple with a “$800 paperweight.”

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Nikon no longer offers international warranty for lenses and accessories

Jan 8, 2021 by Dunja Djudjic 9 Comments
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Nikon has announced that it will no longer offer an international warranty for its interchangeable lenses and accessories. This goes for both F-mount and Z-mount lenses, as well as mount adapters, speedlights, and other Nikon accessories you may have in your arsenal.

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Nikon is ending is free D600 sensor “dust” repair service in January 2020

Jul 18, 2019 by John Aldred Leave a Comment
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Back in 2014, Nikon issued a technical service bulletin over “dust” issues with the D600 DSLR. It was an issue that Nikon initially seemed to deny existed but then replaced the D600 with the D610 less than 13 months later. But then, shortly after that, in February 2014, Nikon finally admitted there was a problem with the D600 and issued the service advisory offering free repairs – even if the warranty had expired.

Not too long after that, China even ordered Nikon to stop selling the D600 within the country. And later in 2014, Nikon was finally just replacing D600 bodies with D610s for many owners who had been involved in a class-action lawsuit. Now, Nikon is finally ending that free repair programme.

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Canon is offering free CarePAK Plus with free accidental damage repair on the EOS R and most DSLRs

Oct 24, 2018 by John Aldred Leave a Comment
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It’s all you need, really. Your shiny new EOS R is sitting on your desk next to your computer while you edit images. You reach over to grab your Wacom pen and, oops! You forgot about that mug of coffee and now your camera’s a sticky wet dead mess.

But you’re in luck because you got 13 months of free CarePAK Plus service with accidental damage cover when you bought it. Canon are offering it as an incentive to buy a new camera; Either the EOS R or one of a selection of their current model DSLRs. So, if you’ve been on the fence, maybe this can tip things a little for you.

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Nikon repairs may be invalidating your insurance and future warranty

Aug 31, 2018 by John Aldred 4 Comments
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So, this is an interesting one and not something I’ve come across before. But a British photographer we spoke to reports having had serial numbers in his Nikon lenses changed after sending them in to be repaired by Nikon Professional Services in the UK.

He says that Nikon told him they sometimes have to replace the part which contains the serial number. However, this may invalidate your insurance or future warranty when numbers no longer match up. Especially if Nikon isn’t providing any documentation for the new number or even telling you that it has a new one.

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Sigma will repair or replace your hurricane-damaged gear under warranty [updated]

Oct 17, 2017 by Dunja Djudjic 1 Comment
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Sigma has recently announced that they will replace or repair any of their equipment damaged in the recent hurricanes. So, in case your Sigma gear has been damaged or destroyed by hurricane Harvey, Irma, or Maria, you’re entitled to have it replaced or repair for free. The conditions are that the gear is still under warranty and that you send it for the repair/replacement by December 31, 2017.

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The story of Photographer who’s upset with Sony’s customer support

Aug 20, 2016 by Udi Tirosh 10 Comments
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Every story has two sides. Here is one side of one story. This story is about Amir Zakeri and his Sony A7SII. Amir uploaded a video to YouTube where he is complaining about how Sony’s treating him (and his camera). Here is the story according to Amir:

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Canon told me my 24-70mm f/2.8L II was beyond repair. I asked for it back and fixed it myself

Jun 30, 2016 by Bimal Ramdoyal 19 Comments
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I was shooting some images of the icebergs on the black sand beach by the Jökulsárlón Glacier Lagoon, Iceland with a rental EF 24-70mm F2.8L II. Iceland is notorious for being windy, and while I was shooting there was blowing winds carrying ocean spray and water splashes all over me and my camera + lens.

Unfortunately, it seemed that sea water got into the lens either from the autofocus switch, the “weather seal”, or the extended barrel when you zoom out. After a short while, the lens stopped autofocusing and I got errors about connecting to the camera.

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Here Is What A Sony A7S Looks Like After Dipping In Lava

Dec 16, 2015 by Udi Tirosh 18 Comments
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If you thought that the Sony A7S was weather proof think again. It obviously can’t cope even with the simplest of Lava streams.

Photographer Amanda Stevens was demoing some products at Samy’s Camera in Pasadena CA. She spotted this bitten-to-death camera. [luckily, this is not her camera]. As part of the store’s effort to convince customers to purchase an extended warranty, they have a few cameras on display that have made it to hell and back. Samy’s stuff told Amanda that this specific A7S was unfortunate enough to come across a hot lava stream.

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Canon May Be Making Customers Pay for Its Own Design Flaws

Apr 7, 2014 by Maaz Khan 7 Comments
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Last week, it was revealed that the Canon 1D X and 1D C had some manufacturing issues involving autofocusing in subfreezing temperatures. Apparently now, Canon Rumors has been given documents from an internal source with information that may have just brought a darker side of the camera making giant.

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Alex Baker is a portrait and lifestyle driven photographer based in Valencia, Spain. She works on a range of projects from commercial to fine art and has had work featured in publications such as The Daily Mail, Conde Nast Traveller and El Mundo, and has exhibited work across Europe

Dave Williams is an accomplished travel photographer, writer, and best-selling author from the UK. He is also a photography educator and published Aurora expert. Dave has traveled extensively in recent years, capturing stunning images from around the world in a modified van. His work has been featured in various publications and he has worked with notable brands such as Skoda, EE, Boeing, Huawei, Microsoft, BMW, Conde Nast, Electronic Arts, Discovery, BBC, The Guardian, ESPN, NBC, and many others.

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter - and occasional beta tester - of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

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