Well, it can happen to everyone – you love the photos you took, but your client isn’t entirely pleased. What should you do when this happens? In this video, Daniel Norton discusses how to deal with this tricky situation, focusing on taking headshots in the studio and resolving the problem on the spot.
No matter how thorough you plan out a shoot, it happens that it sometimes goes wrong. There can be many reasons for it, and the client could ask you to do a reshoot. This is one of those tricky situations that are not always easy to resolve. Should the client pay for the second shoot, or should you do it for free? Or should you do it at all? In this video, Scott Choucino discusses this topic to help you go through these kinds of situations without a fuss.
“You’re too expensive.”
“My budget is not that big, can you lower the price?”
“But the [random other photographer] is cheaper than you!”
Sounds familiar? I believe we’ve all been there. No matter how much you charge, there will always be someone who will tell you that you’re too expensive, who will compare you to other (cheaper) photographers, and who will want to pay what they have, not what you charge. While your first thought may be to tell them “oh, bugger off,” you know that it’s certainly not the best thing to do. In this video, Michael Sasser gives you some useful tips on how to keep your cool and how to react when your potential clients complain about your price.
Imagine having your Facebook account, messenger, and ads account ripped from your hands due to a Facebook glitch. Horrifying, right? That’s what happened to me.
I’m hoping this can spread enough that the bug may get fixed, so here’s the story.
I go by Hazer Live. Last week I was updating my recovery email and making sure all my backup information was in order on Facebook. This was spurred by Facebook’s own suggestions that this information be updated and/or confirmed. At the end, Facebook prompted me with a security checkpoint to verify my identity. No biggy right? WRONG! In a few clicks, I was cut off from a huge part of my online network. I had no way to save my profile, no way to access my contacts, and no way to contact Facebook about a fix.
On your journey of becoming a professional photographer, you’ll make plenty of mistakes and learn from them. Some of them will certainly occur when you first start getting clients who want to pay you for your work. In this video, Jeff Rojas shares three big mistakes he made with his first client, and these could be a valuable lesson so you don’t make the same slips when you get into the business of photography.
Since my first photography job, I’ve been commissioned by top brands including Adidas, Jose Cuervo, Amazon, Sony, AEG, Land Securities, Heineken and many more. I hope to be able to help others take their first steps into professional photography.
Beginning with your first photography job, when you first start getting photography commissions as a photographer it can be very tempting to just take them all on.
If you are running a photography business there may be a need to set up an autoresponder (also called out of office message, or OOO for short). Maybe you are going away for a while, maybe you are on a busy project and maybe (just maybe) you are on a vacation (yea right!).
A good autoresponde usually has the dates on which you are away and some emergency contact data. But, you can also use autoresponders to improve the experience of your clients. Photographer David Talley created a brilliant autoresponder that got me laughing out loud. Now, who would not want to work with a guy who has batman as a sidekick.
What do the phrases “Can you upload these to facebook?”, “Can you send me the RAWs?”, and “Is that how you’re going to edit it?” have in common? For starters, they’re all reasons why I, personally, am not cut out to be a portrait photographer. They’re also playfully accurate quips used in this humorous take on some of the gear grinding things oblivious clients say to photographers.
To be fair, most clients have no idea how offensive some of the stuff they say to us is. (And they clearly do not realize how reactive our sensitive artistic egos are to the absurdity they sometimes come up with. Like when they bring along their iPhone to a photoshoot and ask you take a couple pics of them with it for Instagram.)[Read More…]
It’s been a while since I’ve received “The E-Mail,” so I guess it shouldn’t have been that much of a surprise when it came today. I must have been living a charmed life, because it hadn’t reared its ugly head in quite a while. Yet there it was. Staring me in the face. Cursor blinking in the “reply” box as I contemplated my impending level of sarcasm. Sometimes it’s actually a phone call. Occasionally they come right out and ask in person. More often than not, though, it’s an email. I prefer the emails because they help mask my frustration in a way that actual conversations can’t. You know the email I’m talking about. Names and locations have been changed for obvious reasons.
“What Happens When the Photographer Becomes the Client” appeared here on DIY Photography in January.
“You only have one job,” she said. “Hire the photographer.”
This was back in January, and my wife and I were about to embark on planning our son’s bar mitzvah. The truth of the matter is that I had more than one job, but being in charge of finding a photographer was a pretty big one. Just like my clients, I want my family’s milestones photographed and memorialized. Obligatory portraits, perfectly balanced with meaningful candid shots that tell the story of the big day. More importantly, when your wife says, “You only have one job,” what she really means is, “Don’t screw this up!” Screw this up? Nope. Never gonna happen.