Not long ago, photographer Marc Weisberg shared with us a very unpleasant experience he had with FedEx. They failed to deliver the gear on time for his workshop, which cost him $1000. The article reached DIYP, as well as other blogs and social media pages. And eventually, FedEx made a response.
Although this is an isolated case, the response is apologetic and sounds genuinely regretful. But if it weren’t for the huge social media buzz, who knows if it would end that way. Just like his original post, Marc also shared the response with us. His case definitely shows the power of social media, and it’s an example that you shouldn’t give up from obtaining your rights when someone harms them.