Imagine someone casually throwing a box with your brand new pricey lens inside. It makes me angry just thinking about it, and this FedEx dude did exactly this. He threw a package containing a $1,500 lens because he was too lazy to walk the extra 10 or 15 feet, and he was caught on camera as he did it.
Not long ago, photographer Marc Weisberg shared with us a very unpleasant experience he had with FedEx. They failed to deliver the gear on time for his workshop, which cost him $1000. The article reached DIYP, as well as other blogs and social media pages. And eventually, FedEx made a response.
Although this is an isolated case, the response is apologetic and sounds genuinely regretful. But if it weren’t for the huge social media buzz, who knows if it would end that way. Just like his original post, Marc also shared the response with us. His case definitely shows the power of social media, and it’s an example that you shouldn’t give up from obtaining your rights when someone harms them.
Who can you trust to ship your photo and camera gear? Not FEDEX! What follows is the story of how FEDEX utterly screwed up my delivery and cost me over $1000.00 to get new gear and re-printing of all my workshop materials. Here’s the true to life story of how FEDEX screwed up my shipment and Why I’ll Never Use FEDEX Again to Ship My Camera Gear. The story begins in Irvine, California at the FEDEX delivery hub. I was teaching a Luxury Real Estate Workshop in NYC in early June 2017 and needed to ship out a ThinkTank Production Manager 40″….which weighed 60lbs. Following all the rules, I showed up at the FEDEX facility 1 hr. before the shipping drop-off deadline of 5:00 PM on a Tuesday.
What follows is the story of how FEDEX screwed up my delivery and cost me over $1000.00 to by new gear and re-printing of all my workshop materials.