Canon has posted an update to the recent issues surrounding its image.canon service. According to TechRadar, the official word from Canon now is that they did not find any unauthorised access to the system as a result of the issue that caused data loss. They say that it’s completely unrelated to the ransomware attack, which also happened last week.
The company has now confirmed that that the whole data loss issue was down to a simple coding error. Unfortunately, they’ve also confirmed that this is an irreversible error and those images and videos that were lost are lost permanently and can not be recovered.