DIY Photography

Hacking Photography - one Picture at a time

  • News
  • Inspiration
  • Reviews
  • Tutorials
  • DIY
  • Gear
Search

Submit A Story

The story of Photographer who’s upset with Sony’s customer support

Aug 20, 2016 by Udi Tirosh 10 Comments

  • Share
  • Tweet
  • Flipboard
  • WhatsApp

amir -zakeri_01

Every story has two sides. Here is one side of one story. This story is about Amir Zakeri and his Sony A7SII. Amir uploaded a video to YouTube where he is complaining about how Sony’s treating him (and his camera). Here is the story according to Amir:

According to Amir, he bought a Sony A7Sii from B&H as soon as it was available (as so many of us) – this would be around November, 2015. a couple of months ago the camera stopped working. Amir tell that every time that he hit record, the camera would freeze. A rough calculation shows that Amir had used the camera for less than a year.

However, in a chat with Sony they said that it looked like a manufacturing issue, so if he sent it in, they would have a look. Amir indeed sent the camera and said that it was sent to PCVR, Sony’s 3rd party who handles repairs. The camera was send back and forward a few times (watch the video) with a final decision from sony that it will not be handled due to corrosion damage.

As a proof to the damage they sent this photo, showing the 6 bottom screws being corroded.

amir -zakeri_02

After some mails and phone calls and more communications, Sony told Amir that they will not fix the camera, and shipped it back.

Amir thinks that the camera was actually never opened and inspected, and that Sony (or PCVR) are just using the corroded screws as an excuse.

If this story is right, it really pains me to think that this is Sony’s customer service.

We contacted Sony for a response and will update once we hear from them. Till then,  you can watch Amir’s story below.

https://youtu.be/8V5dyFJzV8g

Sadly this is not the first report on sony that we heard.

[Amir Zakeri via Reddit]

UPDATE: a previous version of the article miscalculated the date. they are ok now.

FIND THIS INTERESTING? SHARE IT WITH YOUR FRIENDS!

  • Share
  • Tweet
  • Flipboard
  • WhatsApp

Related posts:

If you ever wanted to know how to upset a photographer, here’s a few ways Don’t upset your photographer – they’ll always have the last laugh Customer told the Nikon D6 will start shipping in less than two weeks Photos and presets “Not Recoverable” says Adobe as Lightroom update deletes customer images

Filed Under: news Tagged With: a7S II, corrosion, customer service, sony, warranty

About Udi Tirosh

Udi Tirosh is an entrepreneur, photography inventor, journalist, educator, and writer based in Israel. With over 25 years of experience in the photo-video industry, Udi has built and sold several photography-related brands. Udi has a double degree in mass media communications and computer science.

« How to define the chin on sky-faced subjects.
This is how light hit a subject in a portrait, nano second by nanosecond »

Submit A Story

Get our FREE Lighting Book

DIYP lighting book cover

* download requires newsletter signup
DIYPhotography

Recent Comments

Free Resources

Advanced lighting book

Recent Posts

  • Insta360’s new teaser says they’re entering the gimbal market
  • Users report blurry photos from Samsung Galaxy S23/S23+ cameras
  • Whale with severe scoliosis captured by drone video
  • Photographer builds 11-foot electronic waste skull to show Bitcoin’s impact on climate change
  • Fuji’x April X Summit reported to be cancelled

Alex Baker is a portrait and lifestyle driven photographer based in Valencia, Spain. She works on a range of projects from commercial to fine art and has had work featured in publications such as The Daily Mail, Conde Nast Traveller and El Mundo, and has exhibited work across Europe

Dave Williams is an accomplished travel photographer, writer, and best-selling author from the UK. He is also a photography educator and published Aurora expert. Dave has traveled extensively in recent years, capturing stunning images from around the world in a modified van. His work has been featured in various publications and he has worked with notable brands such as Skoda, EE, Boeing, Huawei, Microsoft, BMW, Conde Nast, Electronic Arts, Discovery, BBC, The Guardian, ESPN, NBC, and many others.

John Aldred is a photographer with over 20 years of experience in the portrait and commercial worlds. He is based in Scotland and has been an early adopter - and occasional beta tester - of almost every digital imaging technology in that time. As well as his creative visual work, John uses 3D printing, electronics and programming to create his own photography and filmmaking tools and consults for a number of brands across the industry.

Dunja Djudjic is a multi-talented artist based in Novi Sad, Serbia. With 15 years of experience as a photographer, she specializes in capturing the beauty of nature, travel, and fine art. In addition to her photography, Dunja also expresses her creativity through writing, embroidery, and jewelry making.

Copyright © DIYPhotography 2006 - 2023 | About | Contact | Advertise | Write for DIYP | Full Disclosure | Privacy Policy