Nikon Offering Free Repair Services for the D600, In or Out of Warranty

Nikon D600 - Front

Just earlier today, a technical advisory was posted on Nikon’s website for the D600.

Recently, Nikon has been gaining controversy after it got itself caught in America’s favorite pastime of suing. Attorneys at law firms such as Lieff Cabraser Heimann & Bernstein have been collecting complaints about the camera manufacturer due to allegations of a defective product; in this case, the D600 model. Now, it’s heading into a class action suit already filed by attorneys of Zimmerman & Reed.

Customers who bought the camera have been advised to check their cameras for signs of dust collecting in the sensor, a complaint that has apparently been received by Nikon in significantly troubling numbers. The dust in discussion had a tendency to reappear in sensors even after attempts were made to clean it; this revealed an even more complicated problem with the model involving spotting of the sensor itself. One owner – Kyle Clements – filmed a time-lapse of the problem in good detail to highlight the issue.

If you’re one of the people affected by the issue, however, you’re in good luck. Nikon, as expected of them if they don’t want a smudge in their customer service rep, has announced plans to take in and repair all D600 models for those that are dealing with the defect. By the way, it doesn’t matter whether your camera’s still under its warranty or not: they’re ready to accept it either way, free of charge.

The case report given on the Lieff Cabraser’s website states that Nikon essentially failed to address the issue seriously when it commented in February 2013 that reports of the dust issue were rare, leading to burdens being placed on many customers who ended up having to pay for repair from
outside sources. Finally, though, it does seem that Nikon changed its mind on it. But they did leave a reminder on their service advisory page, letting its customers know that as always, the D600 “will continue to require normal periodic sensor cleanings”, like any other DSLR.

This, for Nikon, does have potential in helping lower the threat of a lawsuit coming their way. Regardless, the fact that they had to take steps in changing how they dealt with the customers regarding the product is a strong warning for the company. They can’t wait until they’re given incentives to start giving service quality that their customers should already have been receiving. Contrary to popular belief, bad publicity is a thing, especially when it comes to the business world.

[Via Nikon USA]

  • Finn Dudaniec

    Making inquiries. There’s so much noise about this. Not being a landscaper, I could have a dusty sensor and not even know the difference.

  • Finn Dudaniec

    Making inquiries. There’s so much noise about this. Not being a landscaper, I could have a dusty sensor and not even know the difference.

  • Joe Adams

    I bought my D600 refurbished in March of 2013. Immediately noticed spots when shooting higher than f/11. Ruled out the fact its dust because it wouldn’t blow off, and whatever was on my sensor transferred to my wet swab with a black tint to it. Sent the camera in under warranty and there was a slew of issues wrong with it resulting in replacing the shutter mechanism. Since then I have not noticed spots AS BAD but they are there. And I still get ‘Err’ on the LCD indicating a shutter error of sorts. Definitely taking advantage of this free service offered by Nikon in hopes to fix the issue, and extend the life of my camera.

  • sang

    Is this offer available to Nikon user outside of the USA?

  • Jared Lawson

    Great news to know here — glad to see Nikon is taking care of customer service! Photography Tips / Gallery

  • Fredd P Ott

    “This does have potential in helping lower the threat of a lawsuit coming their way” is exactly the reason I sent my D600 as I want to protect my rights under the impending class action suit. I want to demonstrate that I may have had a problem and Nikon either remedied or failed to remedy the issue. We shall soon see.

    For the record my D600 has about 16k shots. I had the sensor cleaned at about 9400 shots due to the growing appearance of dust and possibly oil. It needs cleaned once again. I am really sure that I am not one of the owners with huge issues but I do have some oil on the sensor based on the difficulty in cleaning.

  • kim kiri

    Nikon Replacement if D600 Shutter Dust Fix

    With regard to the issue with which multiple granular black spots are reflected in images captured with the D600 digital SLR camera, Nikon sincerely apologizes for any concern and inconvenience suffered by D600 users, retailers, and all concerned.

    Because Nikon takes this matter very seriously, we will continue to offer users of the D600 a special service with which cameras are inspected, cleaned, and if necessary, shutter and related components are replaced free of charge, even after the product warranty has expired. However, if a number of multiple granular black spots are still noticeable in images captured with a D600 upon which the above service has been performed several times, Nikon will replace it with a new D600 or an equivalent model.

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